Thank you for going the extra mile to get my sim swop shorted .

Shoo! MTNs service is beginning to work on my nerves - no-one gets back to you. I am struggling for 3 weeks to get hold of MTN, when i do they dont get back to me. I cant open a new contract - waiting patiently and the people i have dealt with are lazy.

I would like to commend Rushda on her excellent customer service, she went the extra mile to help us out.

I would rate it 0 (Zero). They never answer their listed mobile contact number. Endless queues that never seem to move.

Once again received excellent service from MTN Blue Route Mall. The staff are helpful and friendly. A special thank you to Portia for her excellent customer service, friendliness and going the extra mile. I really appreciate it! Definitely my go-to MTN store.

Just wasting time all the time system is offline very slow service

New people not helpful at times there faces sometimes hangs and you dont get what always asked for but the old staff is much helpful will rather go to them instead of the new staff

Staff is very efficient. I always get swift friendly service. MTN in itself just need to improve their operating systems because theres lots of glitches that cause delays.

Knowledge staff..customers best interests @ heart, friendly staff, clean store

First time Ive gone to this branch, never again. Have an issue with a brand new phone (Still not sorted). Booked the phone in for repairs and was told they will contact me within a week with feedback. That was the nice and easy part. I thought, cool, good and easy service. Boy, was I wrong.I waited almost 3 full weeks, nothing. No feedback. Went into the branch to find out whats going on and they dont even know. Staff couldnt log on to their system because of an expired password. I mean.. What??Was then told again that they will contact me the following day with an update, its been almost 2 weeks yet again.. How the hell do you do business? Whats so difficult about just giving a person an update?? Pick up the phone instead of doing nothing after you tell me that YOU will get back to me.Also, answer your phones, thats what they are there for!!

Ive been there twice in the last 10 days for two separate business transactions. On both occasions I was treated in a friendly yet businesslike manner. My transactions were processed in a very efficient manner and although the process took about 1.5 hours on the first visit that included the staff transferring all the apps and data from my old device to the new. The second was a mere 45 minutes which included the fitting of a a custom cut screen protector.All in all a very good quality experience.NB the store telephone number and operating hours on Google are WRONG. Dont blame the store or staff if phones are not answered. Its Googles fault.

Qué management was a problem I didnt get in the store

This is the second or is it the third time Im using this store for my upgrade....The staff is always helpful and exceptionally knowledgeable on the product range. They took their time to explain the product choices I had in my price range and left there a happy client once again. I would definitely recommend this store to anyone.

I enjoy shopping at blue route mall

At the moment not so good i had my contract cancelled two month ago im still getting billed for it not cancelled yet doea it take two month to cancel a contract and i payed alot of money to cancel it

They never answer the phone

One should have the option of awarding zero stars!Three years ago I tried to port my number to MTN. After three months they were still not able to implement this request, so I thought that there was no point in trying any further.Last Sunday I attempted that the same again, only god knows why! The Port this, time around, was carried out within 26 hours. I thought this time around MTN has improved their service.just to be disappointed minutes later! I was RICA blocked!!!! I requested the port in store with my ID and proof of Address as instructed!?The customer care line should be stripped of its title as it does not relate to in any way to customer care. Please do not try to phone any MTN store as nobody ever answers their line. It seems as if this has remained a constant within last three years!My business-cell number is still off line as I have not managed to visit a store yet. I do have a job that requires my attention. Business associates who do not have any of my alternative numbers were not able to contact me up to now.Dear MTN management, I hope that I just happen to be unlucky when requesting your services! If you have numerous of these complaints I would suggest that you should improve your customer care !.

They are very happy to point you the their customer service number.Not big on helping you if it does not result in a sale for them, then they just want to get you out the store.

Most of the time I get great service here. I had 1 minor incident but had it sorted out in a jiffy. The staff is friendly and approachable.

Just did an upgrade for my wifes phone. Staff was pleasant, professional and very helpful. A really good experience. Thank you MTN Blue Route! 😉

Incredible service from Waseem Abbas. He really went the extra mile to help me get wi-fi up and running in my Air BnB before my guests arrived. He kept me informed constantly as we tried to get my new contract approved by MTN and gave me his direct email address and cellphone number. Waseem, you are a winner! MTN general customer service by telephone is absolutely dreadful though.

Had some questions and received great service from Cheris and the rest of the people in the store. I am considering moving to MTN thanks to there service.

Cheris help me when I wanted a new contract. She promised to call me as soon as the phone I wanted arrived. Within a day she called me to let me know that the phone has arrived. Thank you Cheris for being so professional. We need more people like you to make this world more better.

I would like to congratulate MTN Blue Route mall on their very professional and helpful service. I recently had to upgrade 2 phones on contract and experienced the best service I have ever had in Cape Town. Portia was polite, friendly and extremely professional. As was Dane who helped set up the new phones.I was expecting the normal painful experience and left the store in such a good mood. Well done! I hope more people experience this!RegardsChristy Harrison

Sometimes one just need to ask a simple question and does not need to go in-store for that, i tried calling this store for a million times and no one answers i really do not know why.

Good

Cheryl awesome service less than 25 for an upgrade. Well done.

Always a pleasure dealing with the staff at this store. I can personally recommend Rushdah Carr for exceptional service and always with a smile. I was with Vodacom for 23 years, so happy I changed over to MTN, the people in this store have cemented my relationship with MTN.

MTN Blue Route exceeds the service of most other branches .Always very helpful no matter how often you pop in .Staff very helpful.

To MTN passed Saturday Ive taken out a contract and changed my mind took it back the very next day to cancel it the device is still in the box the store refused to take it back the consultant and supervisor was not helpful and arrogant, very rude almost like they just forced us to keep it Im awaiting the regional manager to contact me that was said Sunday today is Wednesday IM STILL AWAITING BAD SERVICE NOT RECOMMENDABLE

MTN has the best service [when your at the store]. They have the best airtime and data deals. The people helped me a lot when I was at the store. They helped me figure out what my number was, since I didnt know my number. Now they do need to get it together about the calling people I have to admit, but when youre there, they help you a lot.

Handed in a faulty phone. 2 weeks later they have not done anything yet!!!! I tried to get hold of them, however nobody answers the phone! When we went to the shop we were informed that the phone was still there and not sent away yet!!! No feedback was given even though we were told that they would keep us up to date. There should be a minus scaling rate available. Pooooor pooorrr service!!!!!

Took a ticket in your Queuing system. Sat down, waited for my number . When it came up I was told no some other lady was in front of me ( I completely understood because she was physically there waiting as I entered and maybe had not taken a number) HOWEVER two ladies then walk in and dont take a number and sit down with an employee who had been previously helping another customer, I asked and confronted your employees asking them why I now have to wait when another customer is being helped who had literally walked in . I was told no they were in the shop earlier on today, yes all good and well but they werent waiting like we were waiting in the line. ( so in theory i can take a ticket , go for breakfast , and come back later and say no i was here earlier see I have a ticket, you must help me now before everyone )I asked to speak to a manager , was told they were not working that day ( strange the store is being run without any manager ? not even a stand in)I then asked if they can contact me ( mean while your employees are laughing and snickering because I am visibly irritated and this situation must be funny for them ) left my details for the manager ( name, number, date ) and to this day I have not been contacted.I wish a 0 star rating could be given.

Conveniently situared in the mall. Not enough seating and staff not all knowledgable and helpfull.

Went in to get my upgrade - After waiting in the queue for 15 minutes I decided to ask one of the floor salesmen to check that they had stock of the phone I wanted, just to make sure I wasnt wasting my time. He checked, asked the manager and assured me they had stock. I waited an additional 55 MINUTES, got to the front, asked for my upgrade and got told there was no stock. The absolute uselessness of the Blue Route store leaves me speechless. The (completely) incompetent manager just stood there with a blank look on her face. Oh and I phoned before I went, to check if they had stock, but nobody answered the phone.USELESS - UNACCEPTABLE - INCOMPETENT

Employee was more onterested to make the commission on a new phone deal than solving my problem.In the end she siad shev is doing all the work to solve my problem and she is not making any commission out of it!I did not return!

This is a real problem, regarding the lack of communication between business and customer, after reading the shocking reviews on MTNs terrible service I decided to give them a call.. Guess what nobody answers the phone at this store. The website is horrid and really not very helpful. Sometimes people just want to talk to a human instead of robots on automated systems. I hope that someone sees this and advises the store about what people are saying.Get your s**t together and speak to your customers

The service from MTN is shocking. First my phone is cut off without warning then when I try and call the call centre I am told that it has closed down and I must use the voice prompts when using the voice prompts I am told I cannot be helped.So I then try and call the branch in Blue Route and no one answers the entire day.Absolutely disgusting service and to think I have been a loyal customer for the last 14 years.

Service is slow.Waiting period about 30 to 45 minutes. I went ther to get a new SIM card coz I got a sms from MTN.I had to pay for the SIM card even tho the sms says its a free SIM.The guy that works ther did the SIM swab and every thing and didnt even tell me that I would lost all my contacts.

Great customer service from all staff no matter how busy they are. Waseem one in a million.

If i could rate half a star i would for the help over the phone.I called multiple times and the one time someone did answer the phone, they put the phone down.Just plain disappointing.Definitely lost a customer.

Sales assistant knows his products hey. Great stuff.

Waiting times before being assisted are always very long. It would help if MTN had a useable website... But their current website is terrible... And almost completely unusable. I cannot quite fathom how a large corp like this has such a poor web presence.

I feel like 1 star is an over achievement for this store.All they give you is false promises, shocking time keeping and absolute shocking service. We purchased a phone (Samsung S9 +) and went wrong a few days later. We were told the assessment will take 7 days, After 2 weeks we went in to only be told that they were busy with stock take and the phone hasnt moved from the store to the assessor. So i gave them the benefit of the doubt. A week later we went there and the phone still had not been sent!!It has now been a month. I went to the store this past weekend and dealt with the only staff member that seemed to care, She escalated the issue and said they would contact us Monday for an update which they did - They were still busy assessing the device and will revert back on Tuesday morning first thing. we are still waiting to be contacted for the device.How is it possible that i am paying for a phone for the entire month that i cannot use, Im not here to support MTNs lack of understanding, communication and customer service at my cost!!!I made sure to capture pictures of the staff and their lack of customer engagement and just being down right rude (Cant get off the couch to greet me or take their eyes off their Facebook Page when im trying to talk to them). I have also recorded all conversations and communications with all their staff which i will now be sending to Rob Shuter and Godfrey Motsa. Along with the customer consumer protection act that they have violated.This is unacceptable and would highly encourage people not to go here or event consider MTN as a whole.

Tried calling 5 times - no answer. Went into the store to do a sim swop 24 hours ago. When I called to ask why it was not activated the call centre said the sim swop was not registered - and I should go back to the store!!! arrgghhhhhh

Always busy but system sometimes fails the staff. Once helped the after sale service is great and effective.

Took them a long time to solve my problem but did so eventually. Would have expected better.

The worst service I have ever received. I have been waiting two weeks for another store to deliver my phone to the Blue Route branch. When I enter the store to make a query they can not inform me as to how long the phone will take to be delivered and do not even have the contact details of their suppliers. Do not even try to phone the store as nobody ever picks up and do not speak to a manager in the store as they are useless as well. my advice would be avoid this store at all costs and if possible make use of another network provider.

Although the wait to be served took about 15minutes, the service was friendly, efficient and knowledgeable. The new ticket system works well.

Where to start, firstly as everybody has indicated here they never answer the phone at all so if you need to query about anything you have to drive all the way to Blueroute...what a way to run a business.Secondly, and this is the real reason for my 1 star... when my grandfather took out a contract for me in his name and even after explicitly writing MY previous number down on the document for porting numbers from vodacom to Mtn they managed to port my grandfathers number onto my new phone... Leaving him without his number he has had for years.If you need to go to an MTN, do not go to this one.

Always a good experience. Walked in with a problem and walked out with a solution.

I went in for an upgrade last week.Was told that system was down but that I qualify for an upgrade and that the MTN350 package is the same as my expiring MTN500 package but would increase from R649 per month to R829 per month with a once off fee of R100 for the upgrade.I was asked to sign some forms which I did. I asked if I needed to read them first and was told no, only lawyers read them and they sign anyway!I left the store and then received a sms from MTN to say that the upgrade had been approved. I also received a message from the store.I then received a sms from MTN to say that my credit limit had been reduced to R657 and that I could no longer make outgoing calls.I immediately went back to the store but they were unable to help/advise.I have now called 808 probably over 50 times and they to cannot assist.I am told that ITC Vetting says that R657 is all I can afford!!Not once has anyone asked me for my expenses vs income.My Credit Limit prior to the upgrade was R3 159.How can I be sold a package costing R829 per month only to have my limit reduced to R657!?Why was I not told that I would now incur additional costs - my invoice for this month now stands at R1400 and increases every time that I am not linked to wireless.A supervisor, I unfortunately dont have her name, promised to call me back last week - Im still waiting.I left a message for the Credit Controller to call me back, Mr Lewis - Im still waiting.I am told that the MTN Store Manager is aware of the situation but no call from him.If anyone from MTN reads this could they please call me.Thanks19/8/2015Craig at the store, with the help of a lady at MTN Century City, has sorted the problem - thank you. Now just waiting for a credit in respect of the additional charges I incurred.

Engaging staff - a quick and efficient upgrade! Go MTN!

....At least you know youre dealing with MTN and NOT a MTN Franchise!! They at least solve your problems which the MTN Call Centres NEVER manage to do!!!

Closed, moved.

Pathetic. Absolute shocking bad service. No answering of phone. No feedback regarding delay in stock. Useless. Cannot complain about the service as there is none. Whole week to wait for a phone upgrade.

Absolutely pathetic. Why do you even own a phone if you never answer it??

Staff were friendlyMany devices on display dont have correct label/price/plan information displayed with them which is frustrating

Dont even bother trying to phone this store. No one has ever answered the phone when I tried to phone them, absolutely shocking service.

Great service

Worst possible service.Just try to phone this store. Good luck.

I always walk out with a smile

I have been trying to contact you for the last 2 days, regarding my phones that i took out on contract and now use arent answering your phones at all. this is very frustrating!!!!

Its okay. Ticketing system means nothing to store manager it seems but other than that, quick service 😊

Staff not very helpful they are a disgrace

I am very frustrated. No one answers the phone. It just goes off after a while.

Think its time you get someone in to exclusively answer your phone. Why have a contact number if you refuse to answer it.

Always too busy on the weekend. The times I have been there I had to que for +-30min.

Avoid avoid avoid. Always long queues and they are operationally very poor. Unorganized and inefficient staff who lack the required training. Stock control seems to also be a big issue.

Well organized, excellent service and wonderful staff

Been waiting on a phone they said they would have on Monday and would call me. Its now Friday, havent heard anything and of course no one answers the phone.

Why South Africa has the worst rated customer service in the world. Does anyone manage these staff?

I can not give them 1 star. It is useless trying to contact them as they do not answer their phone.

So frustrating wen its say the store opens at 9am and at 9.30am the store is still not open and then you try and phone about 10 times and still no ones available poor service realy

Tried to phone them for longer than an hour

Shocking, a phone company that does not answer the phone!

Staff is always helpful and always with a smile

Bad service and they never answer the phone

Its ok till they sell you the contract, lousy service post-sale :-(

They Never answer their phone. Shocking Service.

Great service.

Very organized, friendly service

Was at store yesterday to take out additional contract. Can seem to get hold of the store now as they are not answering their phones.

Excellent service .

Great service!

Friendly service

Parking space too conjested

Very helpful great service!

These people dont know how to answer their damn phone!!! I have called 5 TIMES in the last 10 minutes. Pathetic!

As all mtn stores

They. NEVER. Answer. the. phone. !

PATHETIC!!!No one ever answers the phone.

Called number. No answer.

Good

Very friendly staff

Best

Never answer there phone...............