Very bad admin!! Ive been contacting them regarding my deposit over three weeks now and the only thing they can tell me is I need to wait, for how long ? The 10 days have long passed but still havent got my money back although they already taken what I owe them . If you want a car hire dont use these people, they are very unprofessional!

Fav car rental place in Cape Town. Never had a hassle with them.

Great service. Advertised price different to what they offer

Everybody friendly and went well...only problem are the berries from the trees where the cars are parked, my allocated car was covered in them, but your desk front person quickly ran the car up for a quick was upstairs...so all good...Ted

Have been calling this branch for over 2 hours without answer. Also called head office to asked to be put through but still no answer. Really disappointed.

Always great service.Helpful stuff. I often make use I of the cape Town branch in Buitengracht street.Theres a guy by the name of Russell thats always very helpful.They always give great service.

Terrible customer service, handled a dispute disgustingly.

Staff friendly and efficient. My rental wasnt filled up with petrol completely...but Nikki was very apologetic and said he would have the manager call me to discuss the situation. Fast and hassle free service

Off line so waited a long time. Friendly service otherwise.

Very friendly and efficient service

Dont go there. Worst car rental ever. I had booked and paid from european internet portal but as their europcar entities are not integrated, they could not find the reservation. They then open a new reservation and withdraw 600euros from my account for this double booking and paiement. No answer to email phone call. 6 months after I am still waiting for my money !! Thats call stealing simply...

Great service

Friendly staff. Informative and so helpful! Needed to deliver my car in another suburb and their staff across many branches are so accommodating and welcoming 😊

We booked a car online the day before pick up. The booking online was smooth and the car aswell. We had full insurance just in case. You then pay a deposit, which from they later on charges the rental fee from , so its very easy and smooth, and it was the same price as you get when you book online. After 3-4 days after we returned the car the deposit was converted to the price for the rental. Good service aswell.

Excellent service .

Great experience renting a car from them. They also offered to deliver the vehicle to me when I was not able to collect. Friendly staff that are willing to go the extra mile.

I was very happy with the friendly and efficient service. On the 2nd occasion, our flight was delayed and we arrived at Europcar at 11pm. The gentleman had kept the office waiting for my colleague and to arrive. Maybe this is standard practice, but it impressed me.

Worst car rental experience: we had a flat tyre, but no information at all about how much extra it would cost, no email, no call - they just debited our bank account. And 2 months later, for a reason we still ignore despite our numerous requests, they debited some money again! Customer Service is a pain: weve sent probably 12 emails including probes, 4 people interacted, still no clear answer to the amount debited.I used to be a proud customer of Europcar, im not anymore and I dont recommend them at all.

Brilliant staff and excellent service. They will do all they can to satisfy your requests and needs

Worst service ever! If you arrive without reservation they will try to get has much they can from you.I arrived without reservation, but I have checked the prices before online. Cobus was the receptionist, I explain that I was looking to rent a small car for 9 days. He kindly told me to wait and he was checking the best offer for me . He came up with a total of almost 7000 Rand, I told him that have seen much cheaper prices online and if he could not offer me those prices I could book online. From this point he has change is behaviour... he told me that the price was for a medium car as they dont have availability from a small car. I told him that I would like to show him the prices that I have seen online. I was trying to book online and in the meadle of reservation process the something asking for you ID number, I have tried my passport number, my ID number but nothing worked. Cobus told that I should put a South African ID number and as Im not south african he said i could not book online. FALSE! In the and I found out by my self that I had to put my driving licence number.I came back to him with a reservation confirmation number for a small car. He told that he can not honor my booking because he has told me before they dont have small cars available. He said I have to cancel my reservation and the only option is to take the offer he gave me before. I said this is his last word I want to make a writing complaint.He went to speak with his supervisor and suddenly there was a small car available for me!I have found out that Cobus has cancelled my reservation and made a new one at the desk so he can receive the commission on my booking. I worked in a rent a car before so I know how it works.The history did not and here. We delivered the car at 5am in Durban , so at this time there was no one to check the car, we have delivered the car in good conditions and full tank. I have just received my invoice where they are charging the fuel!! Im still waiting for a reply on this issue.EUROPCAR NEVER AGAIN!

I am extremely dissatisfied with the service I received this morning at this branch.I was told by a very dismissive consultant that they were going to change me R800 to valet the car because there was some dog hair on one of the seats. Not a stain or spill that needed deep cleaning, it simply needed a vacuum which they said costs R800. If I had known this I would have vacuumed it at home before returning the car to save myself the R800.I dont know how Europcar gets away with charging R800 for a vacuum. I will not use this service again.

The clerk spoke too fast, with a heavy accent, but besides that everything was superb.

The company is totally incompetent and would overcharge even against a written confirmation. They never respond to telephone calls and emails. They drag their feet for confirmed refunds. Thousands of people complained against Europcar. IF YOU NEED A CAR RENTAL, RENT FROM A REPUTABLE COMPANY SUCH HERTZ, AVIS, ENTERPRISE, BUDGET, THRIFTY, ETC. STAY AWAY FROM EUROPCAR. Consult on Facebook the VICTIMS OF EUROPCAR and see for yourself.

Good service, friendly staff and their vehicles are all in very good condition. News, neat and well maintained.

Good service. Quick and easy rental. Especially if you.book online beforehand.

Top Service and great staff

We had a good experience renting a car for a day from here. No problems.

Dropped the car here from another location and was charged for a barely perceptible scratch on the hubcap. Charged around $100 finally. Total ripoff. I felt victimized. Something like this has never happened in renting cars around the world including many times from Europcar. Strange and disappointing.

My car got broken into and they helped me swop it out quickly and painlessly.

Okish. Car very good, but staff sad...

Always friendly and professional

Car Rentals made easy

Amazing services provided with affordable rates.

Very helpful and great experience

When you need them then theyre always close enough and the cars are a challenge to use. Little difficulties to prove a full tank because this can be manipulated.

The employees were not corteous and they over charged my credit card. I was supposed to pay 400 rands and they charged 608 rands without any explanation. Terrible company!

No pics

OK but leave yourself Plenty of Time at collection as it is So Slow and Especially Return - They do a Real CSI Examination in Return including Every Tyre and Every Inch of Body. All part of finding Things to Claim if you Fail to take their Hard Sell on Insurance at the Collection - Very Frustrating

Slow service, recieved a faulty car and had to go change it from another branch, mistake on the contract picked up by the 2nd branch, never gave any effort to give me the car make i wanted in both branches, was told that the deposit is going to be paid back to my account within 3 working days and now after 8 working days still not paid back to me, trying to call them is a waste of time, i spent one hour on the phone yesterday from one answer machine and call centre operator to the other and couldnt speak to any customer service consultant.

Not the most helpful staff at all. And do not believe their 48 hour refund of your deposit statement, which is reflected online. They give themselves 48 hours to process the paperwork and then tell you its up to the bank when it gets released. Im still waiting for my refund over a week later.

Good quality cars.

Terrible service and rude staff! Don’t go there!

Staff very helpful.

Limited cars available, top service

Gave me a sat nav that didnt work after they programmed first destination in....They said all the modern ones had been rented out....disgraceful

My rental car broke down, Europcar arranged a replacement within 18 minutes. So I could go to my lunch appointment.

No communication, not courteous, dont return calls as promised,

Didnt really get help also there customer services was good

Fair. Had to wait for a car

Awful service and rude employees! They made a mistake with my booking and I had to pick up the car in another branch, far away! Europcar never again!

Staff forgets about you while you wait.

Good service

Good service

Great experience

Ok

Good place

Terrible service and rude employees

Fast for pickup the car

Closes too early

Its was just okay.

Good

Great service

Love

For 30 minutes we filled out the documents and examined the damaged car everywhere, but the prices are good (not expensive).

Car rental company always tries to push you something ... this time. It was a car upgrade.

Located in the center. Easy to find. The service is fast in principle. There are chairs, water, toilet. Several people work at once.

Attention rip-off! It was a Navi thereby put and after demand one told us it costs nothing. Nevertheless, it was deducted. A cheek of the employees.

Horrible service! They made improper charges from our group!

Very good and reliable

Great .. Very good car

Good deal and good prices