I feel like I was sold a dream on the website. I made a request in the evening of 7 October and received the acknowledgement email Friday 8 October. Other than that, nothing. I followed up between Tuesday and Wednesday of this week but the lady I spoke with did not seem interested in assisting me. Apparently it takes 2 hours to get feedback from the service provider. This statement has to be a joke. Anyway, I still have received nothing after another follow up email this week and my call went unanswered today. Is Drive South Africa really a legit business? Golly.

Planning for a trip to Namibia next year. Quotes for a 4x4 Toyota Land Cruiser have been competitive and response to email enquiries has been excellent .Looking forward to the adventure.

The invoice I received when booking the vehicle differed to the invoice I received when I paid???Ref # DSCR4590751.Rental Amount R1,700 (4 days x R425) Please note: your requested vehicle can only be confirmed once payment is received. – I was charged R1780 when I paid???2. Extras Requested Contract Fee x 1 @ R 90 per unitEstimated Delivery Fee = 0Total = R 90 Paid when collecting vehicle, subject to availability. – I was charged R110 when I paid3. Renter Comments I am 76 years old4. Payment Details R1,700 – Rental Total (R0) – Amount Paid R1,700 – Amount Outstanding Please note: your requested vehicle can only be confirmed once payment is received. I was charged R1780 when I paid???5. When I booked the vehicle I was offered 300kms per day – when I paid my voucher only showed 200kms per day6. Strange that the age limit on the application only went to 70. I am 76 years old and still healthy and drive my own car - remember the President of USA is 78 years old.

You did not read what my requirements were and sent me a response that was completely non sensible. I wanted a petrol van 6 seats petrol for the three weeks with unlimited mileage from OR Johannesburg Airport.

Your quick response to my queries is impressive, and much appreciated.

I was pretty happy with the website which was user friendly. What I was not impressed with was giving me an option to book and pay for a vehicle which was not available. Then having to wait for a refund, I was not happy at all with that.

The site was easy to use and had a better price than going directly to the big name rental companies. Found some more aggressive pricing at an off site from the airport company. Rental prices are insanely expensive at this time.Update: I ended up renting with Drive South Africa, they had the best deal for an airport rental and included insurance, extra driver and unlimited mileage. It ended up being a significant savings, thanks Abigail.

Five star service! I requested a booking on Sunday for a Monday morning 9 am pick-up, and voila - their consultant fairies made it happen. Thank you DSA for your consistently-reliable service, with fantastic support!

Very disappointing. I have completed a detailed request for a quotation for car hire next summer and received nothing in response.Not actually even worth the one star Im required to award.Max Bullough.

Great Website Functionally and aesthetically - Impressed by Local Business Pursuit and Home Branding as well as Customer service excellence thus far

So far it has been great. I will update once we make the trip and pick up the car.

Nicely structured packages, clear details pertaining the car hire packages, user friendly platform, prompt response.

The website is easy to navigate but I would have much preferred if there was an option to just view the price per day for the vehicles without necessarily having to fill in the booking form. Especially for people who are still in the planning stages and who havent really made up their minds...I just wanted an indication of how much it would cost for a trip that we are planning to have in the last quarter of the year (no dates yet) mainly for planning purposes at this stage and I found it a bit of an inconvenience to go through the whole process. I however got a qoute in record time and loved the vehicle specs.

Unable to supply the vehicle I needed in East London. But otherwise easy to work with .

Very dependable and reactive staff. Highly recommend!

Thank you for good service. Your/your staffs (Nivesh) help was far beyond my expectation. I really appreciate. This was the first time renting a car. Your staff were always very friendly and helped me by answering all questions that I was unsure about. Thank you so much!!

All proposal were significantly more expensive then with other car rental portail or companies ( ie Hertz)

The website was easy to navigate and we had a prompt reply to our query.

Super simple experience, really professional service, highly recommend these guys

No Consultant contacted me as mentioned in e-mail after my request. I phoned land line but the call was not answered. Also sent e-mail earlier, but was also not answered.

Over the years and to date Drive SA has always risen to the occasion with a speedy service and professionalism whilst ensuring customer satisfaction and guaranteed solution/s.

Wrong location for pick up confirmed on mailRequired car not availableEuropcar generates its own refundable deposit irrespective of drive South Africa and processes against credit card and then tell me calculation by drive South Africa are wrong.I don’t have option to give lower than 1 star

The team was response and helpful to secure a good deal.

A wonderful, personal, seamless experience! I would highly recommend Drive South Africa! Everything from the user-interface of the website to the deals they had to the attentive service from the staff... Thanks guys - You got us home speedily & affordably :)

Great email support , especially when you need something that is not straight forward, emails from Randy fast and spot on each time, pleasure to deal with these guys

A great company to deal with, especially since I am trying to organize the vehicle rental from Ireland. No issue or concern is too small and the choice of vehicles is impressive.

This is the 2nd time that I’ve used Drive SA, their service is great and fast. They give you a lot of offers of which it makes it easier to compare car hiring companies all in one place. I will continue to use Drive SA whenever I want to hire a car.😀😀😀

Was very happy with their prompt response on my enquiry, considering it was weekend after hours, much impressive was the difference packages they present from various car hire dealership with prices. It was easy quick and very professional, and everything was clear without any jagon. Super 100% satisfied

Making a booking through Drive South Africa was made so simple & quick. The price was shockingly right! Im hoping that when the time comes for me to collect the car there wont be nasty surprises like I have experienced with other companies. Keep the good work!

We received an e-mail from Drive South Africa the same day we enquired about the vehicle. They contacted us via phone to make sure they understand out needs for the vehicle. A pleasure to do business with them.

Very effective at first with great prices, but lacking in communication. They won’t let you know if the car you want to rent is available or not, so have a backup plan as it will probably be unavailable by the time they reply on your follow up emails

Fast efficient service.

Good platform, and the response is prompt.

I understand that rules are rules, but we do not, and will not, carry any credit card, so this is a no-doer to us. The deposit fee is also absolutely ridiculous. R50,000 deposit? If it was R5,000 I might live with it. So, all from overseas, if you have a credit card. You may need a second one to cover your other expenses.

Efficient, responsive and helpful.Thanks for excellent service.

It is my first time using this service but it is the best, divest car rental told me about it. thank you once again thanks,

Good customer service, quick responses and feedback on quotes from consultants.

Have to pay upfront, cancellation details are sketchy, whereas most car rental agencies there is no upfront payment.

Great service and affordable rates but your payment policy is not clear. i dont have a credit card instead i use a cheque account. i enquired about it but i got response saying for me to access your service i need to have a credit card

Your website is very friendly user and your policies and terms are understandable, just work on giving more kilometers...

Very quick response, great service.

Didnt come back to me

Reservation process was swift and well managed!

Looks like price is best, liked the experience..

The website quote /booking process is simple to use.

Great communication before hire period, very poor communication after. I rate a company on their ability to sort problems out. The vehicle I paid for was not what I received and I have not been refunded my deposit correctly. Ive been short changed, thats code for robbed. I paid a large amount of money for 16 days with a fully kitted 4x4, I received a sub standard very tired vehicle with no hot water capacity, something I paid for. The vehicle does not belong to them, clearly theyre only an agent but they took my money and they should be accountable and sort the problem out with Avis 4x4 hire. Their attitude is well get back to you... thats another code for we all know what. Ive given them more than enough time to sort this matter before posting this review, its more than a month. I would steer clear if you want to visit South Africa hassle free. That goes for Avis safari rentals too.

Prompt and efficient service. We have not collected vehicle yet, but as for the Drive South Africa booking platform, we are very happy with the high level of professionalism and speedy response.

They saiď someone will call me back to finilise bookings and no one ever did. No one!!!!!

Cant rate it because I got no reposnse

Loved the prompt response which was equally informative.

For me drive South Africa I found them useless whereby the only time you can be assisted is when you have a credit card, whereby most of the agents can assist you even if you have a Cheque card with your name on it. So I give them a zero rating it’s time to change the way you do business.

Still waiting for feedback 72 hours after my 1st enquiry

Excellent service, I actually received much cheaper rates from Drive as opposed to renting directly from the supplier. Will definitely use them again

Was a great experience booking a car through Drive South Africa. The vehicle hire was cheaper than I could find anywhere else and the service was efficient.

I chose a vehicle that was no longer available. Stress and frustration ! I was obliged to take a more expensive one.

WOW! Extremely fast & efficient with communications!

Booking online saves time, than through a call center

Very efficient website and delivering great service. Easy to navigate and make a booking.

Awful. I had no response to my enquiry.

Requested a Merc C class for 7 day hire from Randburg/Sandton/Rosebank area. Advised that nothing available from any supplier. Went on internet and immediately booked one from Eurocar at Sandton Gautrain. Ja well no fine...

I need to lay n complaint against avis can I have direct contact number of management of avis.

I am disappointed that you only use credit cards and some of us who cant afford to have credit cards cant get help.

Most impressed with the speedy response that I received from my enquiry

This is the best and simplest service Ive ever received with car rentals, keep up the good work 👌👌👌👌👌👌👌👌👌👌

Drive South Africa came through for me, in my time of need and short time of request and got me a service provider that I can hire a car from. It was a great experience and could get hold of them on the phone as I wanted to make the deposit payment later. Thanks and keep the good work up.

Super quick response with detailed quote.

I enquired about a rental and when I call over 24 hours I was told I made a number of enquiries which is not true. Even after I called I have not been responded to regarding my enquiry regardless of being told that Ill be sent information. What a poor service....

Great price and good customer service.

Your system is Pathetic! It confirms the booking and charges before your agent confirms the availability of the vehicle, then takes days to reverse the payment.

Very efficient website!

No feedback received on my enquiry

Did not have answers to all my questions:1. engine power questions2. fit-out comparisons between vehicles3. availability of other vehicle types Merc 350D

No one responded to me. Only response I got was now. I called more than 30times with no answer.Very bad service. I had emergency needed to hire vehicle but couldn’t even get response form any one. No one answered my calls was very frustrating

Great service and efficient response. Thanks to Abigail

All went pretty well. The truck was great and everything functioned as it should. The only reason I did not give it five stars is because when we went to the agreed-upon pickup location at the agreed-upon time, which was an Avis Off-Road Rental location, nobody was there. At that point we had to go through a number of calls before we could get someone to meet us for the pickup. Everything else was great!

Great experience and it was easy to rent

A quick reply which was very helpful.

The car I wanted was not available - it should not have been an option in the first place

We had to make a last minute booking the day before our departure and received sterling service from the Drive South Africa team who made sure we had a suitable car at the time we needed it! I’m very impressed with their service and will be using them again future. :)

Excellent service delivery, great communication, fantastic rates. I have been using them for the past 8 years, and very happy

Used DSA for the third time and the service is still world class. No disappointments. You guys deliver on what you promise.

We had to book a car after hours and Brad was very helpful even after my link expired. At Bloemfontein Airport the guy from Bidvest also take good care of us. I can recommend the people from Drivesouthafrica to anyone.

My rating is solely on customer service, I have not used Drive SA service yet. I sent an enquiry about a rental and it was attended to within an hour.

Cost effective and efficient communication

The experience was just super awesome, i mean the service is spot on when it comes to full information and advices. Am never going to use other services but this one only, this is my home now. Keep up the good service. When issuing a collection voucher you need to make sure the clients name is on the voucher not yours, with me the agents name was on the voucher. 👀you. 🤘🤙.

Overall a wonderful experience. After theyve picked me up from the airport I received a full explanation about all the functions and materials which come with the car. During my trip making up to 4000 km I didnt have any trouble whatsoever with the car. We had good comfort not only driving but sleeping on the rooftop tent also. Returning the car went very smooth after which I got a lift to the airport. Would certainly do again!

Not impressed with your service

Had Brad helping me out with my booking, awesome experience, he responded to my e-mail on time and with the required info. Always willing to help.

The booking process is not seamless, not efficient nor user friendly. After getting a booking reference number, you wait for an agent to call you, then he/she must call the car rental company to confirm availability of vehicle, then you are sent a link to pay, etc. This is just too cumbersome.The advantage is that you can hire a vehicle for unlimited mileage at reason rates compared to the car hire companies.

Very good

Good, i did not get information though when i dropped off the car to confirm if all was in order and when my security deposit will be reversed

Agents not helpful at all.

Excellent Service. Booking was simple and agents were extremely helpful!

Drive South Africa proved to be the best solution for us. They were very responsive and able to find and provide us (familiy of 5 with large luggage) with the car we needed at an unbeatable price. Definitely an excellent choice!

Booked a car and got confirmation that the car was reserved. Made payment and only to be advised 2 hours later that the service provider had no cars. There where no alternatives given and was told the money i had already paid would be refunded after a few days. Utterly disappointing and unreliable in my opinion.

We loved our Volkswagen Caravelle. It was the most practical vehicle for viewing game as we could see over the roofs of 80% of the vehicle. Big windows was perfect for site seeing. Lots of space. We were 7 people and lugggae. Loved the travel!

Great service and no hidden costs. what is quoted on the website is exactly what you will be expected to pay. No surprises when picking up the vehicle. Great straight forward service.

Over priced

2 days before flying to Cape Town, we had booked a car and received payment and booking confirmation, so we did not worry too much that the morning we flew at 6 (am) we had not yet received the voucher as we figured it would be there when we land...within the announced 48 hours...When we landed, we called and were told there was no car available! (?) A notification email was sent to us at 10 (for the car that we were supposed to pick up at 12). They didnt help us out at all to find another car but basically told us that there was nothing they could do for us in a less nicer tone...I had booked with them before and had no problems but this was not only unacceptable but also really bad service...so I would not book a car with Drive South Africa again.

Incredible experience. Very happy with the service received - friendly and reliable and easy to work with. All logistics were handled professionally and was very happy with the car that was organised. it is not often you take the time to review good service - but in this case I felt it should be done. Well done guys and thank you!