Before SGS had a very high service level - sadly I have to say that the past two years it was just going down hill - not even the complaints logging works! I have been asking for my certificates for the past two months and the response I get is absolutely unprofessional !!! I have send email to the persons involved with absolutely NO feedbackSadly I will not recommend people to use this body until they decide to pull their socks up - we definitely will not be using SGS anymore
Generally great service and very reliable results. Lead time is unfortunately very long - the volume of work are huge and the staff seems a bit thin. Professional. SANAS 17025 accredited.
It was not what I expected
The worst service received. Turn around time is way to long and waiting for your final docs takes forever. Communication is dismal and constantly have to send reminders. Their JHB office has way to many steps and red tape for a simple document to be issued. Last time using them as client my also complained of the effect it has on our logistics chain for delivery and clearing our goods.
Fantastic service excellent.Well done Jolene
Still waiting on information
Good food laboratory.
Excellent foods equality controll
Great company.
Excellent service
Good services