Hand the most stunning service from Wilfred and Matilda. Wish I had more money, just so I can spend more time to at their store.It’s refreshing to get good service these days. Grateful

I bought a pair of sketches from you guys for walking in March. The people were nice but you shouldnt be pushing this shoes. The back of the insole is coming loose. Shoe looks brand new still but 5 wears in and the in sole at the back is pulling away. Please stop promoting this shoes. I would bring these back if I thought you would take it back. R800 wasted. My trust is also broken with you. Wont buy a pair of shoes by you again.

I was served by Armstrong today. His service was outstanding as he went the extra mile to provide me with various shoes until I found the perfect one. He needs to be commended for his commitment. I will definitely be visiting thr store again.

They had very few variety of shoes so I was not impressed and had to go to another store to make a purchase The staffs at this store are welcoming and helpful.

The staff is great, was told about specials and they were there to help at the same time not breathing down my neck.

Friendly staff great prices and specials

Great value and friendly helpful staff.

We were served today byASHEEQAH SAMUELSWho was faultless in her approach and met all requirements. I shall go back to Footgear and hope to be served by ASHEEQAH.Alan Budge

Great prices and service 👏

Very friendly service and a good range of shoes at affordable prices

Excellent customer service thanks for allowing me into your space.

Lovely staff.thanks asheeqah for helping me so nice keep it up girl🥰

Service was good.till was so slow i needed a bed.

I recently dealt with Phumeza Nkozwana on two separate occasions.The first time she meticulously removed some black marks on the sole of a shoe. The second time she promised to source me a shoe from another branch. To my amazement she called me the same afternoon to say that the shoe is ready for collection. Phumeza is a pleasure to deal with and an asset for Footgear.

Got a good deal on a pair of hi-tec vellies! Lol!

Fast and friendly service received from Shadreck, Matilda and Asheeqa. Great bargains and good experience. Love the store!

Friendly and helpful staff. good value for money

One word....EXCELLENT!!!! will make this footgear the one to shop at. At the tygervalley and kenilworth ones you cant hear yourself think with all their screaming and load music. The Canal Walk one is no screaming and the right volume for music.Customer service is amazing!!!! Christson (not sure how to spell his name, sorry)He provided amazing service. He was willing to help to find a size. Went to look for the size in the stock room even though the system showed they didnt have. And he went through the effort to call another store as well and to WhatsApp them because they were not answering their phone, even when I said its not necessary he insisted and did it with a smile.At the kenilworth one when asking for assistance its always a mission for the other person and they dont really want to help and you have to beg them to check at another store. Not at Canal Walk with Christson helping you. He did it with a smile and out of his own will. Keep up the great work Canal Walk.

I had a really great experience buying shoes there today. Matildah was extremely welcoming and helpful. She was able to recommend shoes, help me try them on and laced them up for me so that I could make sure they worked for me. She helped me get the right size and her product knowledge was great, all of this with a friendly personality and a smile. If you looking for some new shoes you wont be disappointed. It was a pleasure shopping there.

Fantastic staff. Friendly and helpfull. Great specials.

Quiet store, easy shopping... had the wrong shoe handed to me, went home, called in and when I got there the next day, the correct one was already at the counter ready and waiting... that was a good make up for the booboo.

Great service. Just tell the friendly staff what size youre looking for and theyll find something for you.Good prices too. Thanks Charlton & Panashe!

Really amazing service! And the best prices ( i compared quite a bit!)

No sizes that we needed in 6 different shoes. But good service plus clean and spacious

Friendly staff. Covid protocols adhered to.

Great specials as always and always a pair of shoes that does the job...

Staff are absolutely phenomenal. Positive, happy, helpful and entrepreneurial. A breath of fresh air to be honestWhen me and my son walked in the door we were offered coffee by the floor supervisor. When I asked why they go to those lengths, he explained that the store was not too busy and he likes his clients to feel welcome. This is unparalleled service in the retail environment and the service made me feel more like I was in a boutique high end store than in a big brand national retailer.Pleasantly surprised

Although the service was average on the particular day of my purchase at your branch at Century City, I still liked your store in general. However, I have a concern with one of your major footwear brands namely UrbanArt.To start off with, I got in touch with Robbie Stoller from UrbanArt footwear who totally brushed off my concerns about the lace loops being too sharp on my Ranga Nub 1 boots. I have all correspondence and its totally clear that a footwear brand of this size does not care about a Customers genuine concerns. With the lace loops on my boots having sharp edges, I not only have to be careful to not cut my fingertips, but my laces now does not last, and I hardly wear my bootsNow, I have purchased these boots on 6 August 2019 however, I hardly wear my boots as I am in formal shoes daily due to work. And part from the lace loops issue (keeping in mind that I hardly wear my boots), I recently felt my socks feeling damp when I take my boots off after wearing. Upon investigating, I found that the innersoles in both boots are really thin, and as I lifted the innersoles to see what the cause might be, I found that there was absolutely nothing but a really thin layer (paper thin almost) underneath the innersoles, and thats it!On the outer of the boot, along the stitching around the nose of the boot, the upper is pulling apart from where the stitching is.This is super disappointing since these boots are not cheap at all. And one would expect a better quality product for the money that was spent. So taking into consideration the condition of my shoes, the fact that I dont wear it in rain AT ALL, and that I take extra care of my shoes in particular, one would expect these quality branded shoes actually shows quality, which is definitely not the case here.The UrbanArt team who just passed my concerns on (and I have a few names that were copied in), seems to only be bucket passers at a company that should be offering at least proper assistance to customer concerns. Instead, I was brushed off. This left a bad taste in my mouth.Now, UrbanArt continues to display only good vibes on their Facebook page, and make use of celebrities in ads and social media, but there is no platform for customers to raise concerns like mine. But Id like more customers to be really careful when buying the rather expensive UrbanArt footwear as you might end up disappointed like myself, after spending good money on a product that should be a good product. We all want value for money, and this, this was not value for money! And the after sales service was putrid.Be aware when buying UrbanArt footwear from Footgear!

People helpful nice big branch.

Bought my favourite shoe here

Helpful staff, well priced shoes

Sales persons are great

Took my daughter to get shoes last Saturday 14.09.19, was blown away by the service and awesome energy of the staff there. Every one of them went out of their way to please. Even offered me water or coffee whilst I waited for her to choose. Dont believe I have ever experienced better service, from any person, or store, ever. Congratulations team and congratulations to your management for the superb staff training. They actually seemed happy to help and not like they were doing us a favour, which sooo many service industry people seem to think they are. Exceptional 🥇

Service is really bad...the sales person appeared high...wont rush back...

Wide variety of shoes and some great specials.

The staff were Very friendly and helpful. Also got to enjoy a free cuppacino and water.

Nice. Even got a cup of coffee while we looked around. Happy staff means happy clients. Well done

For casual shoes the best but for work shoes 👎It must be said tho that they have the best service of any place you can visit 👍👍👍👍

Pricing not really that cheap in lieu with advertisements. Stock also very low on certain brands in the mens department.

Great shoe quality at brilliant prices, would recommend over name brand shops as they drive a hard bargain!

Good service and the have size 11 which is hard to find

Good and reasonably priced outlet to buy shoes.Many of the shoes manufactured in China though so watxh out for that. Visibly lower quality and never lasted long for me when I bought those. Go for the ones made in Philippines or even Vietnam.

The sales assistant named Monday is very professional,friendly and gives 5 star service...thanks for the service rendered and the awesome cuppa

Staff are so friendly, helpful and PATIENT! Huge selection, found exactly what we wanted. A really good experience

Great place to shop for shoes. Store was empty and we could shop freely. Very good shop assistants.

Its not nearly as FULL as Kenilworths one , for that i give it 4 stars lol, it has enough options but not as big as Kenilworths store. Overall it was pleasant.

Excellent service and friendly staff

Prices are okay. Not much of a discount, despite a sale.

Friendly service. Staff goes out of the way for clients. They even offer coffee water or just advice

Nice priced but have to say that they have alot of old stock in store..

Staff very helpful and friendly

Best value sports shoe store in retail chain in cape town

Always get amazing service, great value and they have a huge selection.

Service is not great. Shoes are well priced but make sure you know exactly what you need as the staff lack good knowledge about the shoes they sell

Good deals

Staff are helpful but it would be appreciated if they can keep their distance whilst making your selection. Wide range and reasonably priced

Service good, the guys have a good vibe. Was offered a hot beverage and opted for a cuppucino, it was so bad not rating with or comparing it to restaurant standards.

Decently priced casual shoes and trainers. Friendly and helpful staff.

Staff are amazing. Good prices for those that love sneakers

I hated the service their is no one helping or assisting

Footear and HiTec sport shoes , totally rubbish . people always say we should not buy imitation shoes as they do not last , so I bought a pair of name brand Hitec running shoes for more than R600 and they have only lasted about 7 months ... the shoe is pulling away from the soles , absolute rubbish . I have got more use out of a PEP stores shoe that only cost R 140 . Hi Tec running shoes are a complete waste of money , do not buy Hitec or at Footgear . Bought at Footgear last year but their excuse is shoe is over 10 years old , how do we as customers know how old the stock is in a shop as there was not best by date on box . Hi-Tec and Footgear are very dishonest and sell rubbish and management of both just duck and dive the responsibility .

Great specials, really large selection from day to day to hiking and running they have it all, also a really friendly group of Staff,

I was shopping yesterday with my 78 year old Mum to find her suitable trainers for her biokinetics class and we were very impressed by not only the selection of shoes at FootGear but by the service.We were assisted by Matilda who couldnt do enough for us; she was friendly; professional and had loads of patience! The complimentary drink was a pleasant surprise. I highly recommend this store if youre looking for competively priced shoes and greta service.

Good quality

I just love that place it has everything I need and all the shoes I have 💟💕

Fantastic service... Very knowledgeable staff...

Brilliant service and great specials

Leisure footwear for any occasion AND whatever ur budget, u r guarenteed to find something really good 👍 & their sale prices, seem to last forever!!!!

Always have a SALE! Quite a range available.

Good service. Cheap

Good

Great service and free coffee water etc

The beat must elevate a little bit

Good service and helpful staff

Good place to find a takkie at bargain prices

Great people good music great service

Staff was visible helpful and has variety of sneakers

Good selection and not too crowded.

Its ok. Service is good

Great customer service everything is on point

Waited nearly 30 min for someone to find the partner of a shoe my daughter wanted & nobody came to say anything

Fantastic service...wide range of shoes, etc

Even the specials arent special. Pricing is in the range of Edgars and Street Fever

Awesome specials with great friendly staff!

Good and nice

Very friendly and helpful staff

Big store with friendly services...

Amazing amazing staff!! Cappuccino was just a bonus!!

This review was written by the Google AI to boost content. Damn you Facebook!

Good prices for running shoes

Awesome customer service.

Friendly staff, they are so helpful

Whe you, the guy he is there, 5minutes

No order way too busy, hard to figure out where all the sizes are

Monday is a fantastic salesman!

Didnt have my size but Friendly & efficient service

The Sales People seem to work on commission so dont like selling what is on Sale...

Good service.

Great prices for nice shoes

Very helpful under difficult circumstances