So easy to navigate and purchase online. Hand was held throughout the process, with regular updates on email, SMS and the call centre. Amazingly quick turnaround and fantastic service. Not to mention super happy with the bar stools we ordered. Great experience overall!!

Prices are absolutely fantastic and staff are friendly and keen to help. A big plus is that they generally have stock on hand so no lead time. You can load the flatpack furniture into your car and off you go.I would recommend a visit if you are looking for furniture for your home or officeJust be careful not to miss the entrance as it is just before the traffic light. Safe parking is provided inside.

Great service, polite, helpful and honest. Edwin, the salesperson was a star. Offered great advice and guided us in our choices. The team at dispatch was friendly and patient, making sure we were satisfied with our goods.

Great selection of modern furniture at reasonable prices.It took a while but I managed to assemble to the my TV unit.

Hi AllReason for giving Decofurn Kenilworth Centre one star is due to poor customer service, very quick to take your money, however wanting to exchange an item, they are still getting back to me regarding my exchange. Honestly i will never buy there again.Kind regards

They have amazing furniture and stylish decor items at lower prices than you would find at chain stores in shopping malls. Not all the items are great quality but most are...check before you buy. The place has ample parking and helpful employees. I visited the one behind Access park retail centre.

Absolutely wonderful shopping with you guys! Awesome in-store customer service, and Franco came to assemble my office desk at my house the following day after I realisedI need a professional! Thank you for the awesome service Franco and Decofurn Kenilworth ;)See you soon!

Great service received from the sales assistant...very knowledgeable about the products, for example we asked about the weight restrictions on the office chairs

Visited here last week, on the hunt for a double bed. It took me a while to locate Decofurn I was told it was at Access Park Kenilworth when in fact it is not but behind Access Park ( the next street).I finally found it though, Upon entering I was immediately approached by a very friendly and knowledgeable sales lady who directed me as per my enquiry.With her expert help I easily made by choice and purchased a bed and base, I proceeded to the check out, paid and went to the despatch to collect my bed, then I discovered the vehicle I had was not big enough to load my purchase, no problem there was a fellow there with a bakkie willing to deliver for a nominal fee, because the staff there recommended the fellow, I knew I could trust him, he delivered immediately.My opinion of Decofurn, go there and experience it for yourself, great service, products and even greater discounts

Friendly helpfull staff! Good range of products and finally found a couch I like!

I was actually surprised to see how small the shop was, the last time I was here the shop seemed much bigger. Limited stock but very reasonably priced furniture

Huge variety of well priced furniture. Friendly helpful staff. Easy parking

Edwin was extremely helpful and super efficient. He went above and beyond to assist me. What a great instore experience!

I find that the staff are dis- interested once one has purchased an item

This place is like unto a cemetery. You walk in and no assistance. Everybody is sitting around. No eye contact to see what new clients is coming in. Two clients walked before me as I walked in and after not being seen to, they walked out again. The furniture are more alive then the staff. You literally have to go to a staff member for assistance. Please manager train your staff clientele. At receiving everyone is sitting around and busy on their mobiles. I asked if they could open the boxes so that I could see if all parts were in the boxes, they said it cant be done. If it wasnt that I had to pick up something for my daughter, this place wouldnt have seen me.

So many goodies to choose from at excellent prices! Well be back 😉Aug 2021Was back soO many times already 😅Friendly, helpful staffThe Montague gardens store is mega awesome as wellBig, well ventilated and spacious.Temp checks and sanitizer at the doormasks required to enter

Terrible quality. Seams started coming apart within 4 months. Cushions completely lost their shape and completely uncomfortable within a year. Will never buy from them again. Not worth the money you save if you have to buy a new couch every year

Modern furniture lovely displays good selection available

Staff were friendly and helpful. They have a wide range of homeware at very competitive prices.

Sales person not as pleasant as one would expect someone on the floor to be. But hey this is what we have come to expect in South Africa. If it wasnt for being in need for some of the items I would go elsewhere!

Im very disappointed at Decorfurn Furniture. I recently bought a Lshape couch, I looked around online before I decided to buy two couches That amounted to R10 000. One a sleeper couch.. I paid in cash. The Lshape treding come loose after not evens 5 months. , Ive send numerous of emails, pictures. Finally not replying to my last email, but the driver phones me 2 days ago,. They replace only the one long side, that is not what I was complaining about. I want a new couch or a refund. Its a factory fault, I cant see why a product of R7000 loosen between the sewing stitching. And its not a year old. Wrong😑. I saved up for something decent, to last years. Tazlee Kandon is my name. I send you guys a email again yesterday. I will take this matter further.

Always great deals at Decofurn. Got an extra 10% discount because its their birthday sale. 😁

Loved the service on a repair I had quick and efficient

Very nice place. Little expensive though. Stuff looks good.

Excellent arrangement; excellent prices: excellent goods; excellent staff.

Wide variety of furniture at a reasonable price.

Ordered online and order was ready quite quickly for collection. Chose not to have the items assembled and it came without assembly instructions. Contacted them and was sarcastically told its just a chair and has little parts..not really the point! So Im afraid my experience after the fact hasnt been good

Always a pleasure shopping at decofurn...you will always find something to buy!!!

Great selection of furniture at reasonable prices. Needed an office chair and they have many options to try out. We needed to check that the item we were buying would fit in our vehicle and they carried the demo model out to our car for us to test before buying. Very happy with our purchase!

A more organized store than some of the others.

Got an amazing sleeper couch

Nice variety of furniture...and prices is not to bad....they always have specials going...Well Done!!

Great service inside and at the delivery pickup point

The lady who approached me was helpful. Good stuff in the shop

The service at the Despatch department was horrific. Ive purchased from the company before and because I am a female, I was assisted well with the loading and made it easy with the offloading at home. This time round they were in such a rush to get rid of me and all the Despatch Assistants were just sitting around doing absolutely nothing as I was the only customer there. Even though Ive asked for help, nothing was done. I will never go back to Decofurn Kenilworth again

Huge selection of affordable furniture

If youre in need of loveable property go there am really in love with your furnitures nothing else

Great quality furniture and very affordable. However, their customer service is terrible. Cashiers are not friendly and the sales assistants do not seem eager to assist.

Excellent range! Friendly and helpful staff!

Purchased a small desk for thehome office on Saturday. Went back today to buy a Bookcase. Self assembly was easy with the bosss(wifes) help. Fantastic prices and super service.

Helpful and friendly staff.

Great quality but a bit pricey

Good stuff but very limited

Manager and saleslady gave me a good sevice but the worker in the warehouse needs training he said an item was out of stock yet they found the item when the manager went to check

Nice selection of furniture but cupboards are poorly manufactured and I wouldnt buy it

Large range of affordable furniture, the factory store is a bit confusing to navigate through, unfortunately

Nice exclusive furniture

Great prices. Great paying system and fast delivery.

Absolutely love this place. The lady who assisted us had a bit of a low emotional intelligence, but overall I would give it 5 stars.

A great place for bargain hunters

The furniture looks great, is affordable and is relatively easy to assemble. The staff unfortunately dont offer to assist. You have to roam to other ends of the store to get someone to assist, where they will be huddled together having a conversation...

Good furniture at affordable prices. Calming store to be in.

Well priced furniture shop.

Wide variety, will go back.

Pros:Wide Variety of modern and affordable furniture. Free and fast delivery when purchased online.Cons:Incredibly poor after sales service. Product quality average with poor workmanship. Slow turnaround time to exchange faulty products (I waited 12 days). Customer care agents unprofessional and not helpful.

The shop is big and open and clean. They had what I needed but it was difficult to get assistance for my purchase. I would say that if I had not known what I wanted when i arrived the experience would have more annoying. The product meets expectations at this stage.

I was impressed by their wide selection and decent prices. The furniture is very good quality.

Pleasant stuff..

Always new items and quite affordable.

Great instore assitance... Then delivery happens and its a nightmare. We ordered and scheduled a delivery for 2 weeks from the date... Everything was in order. Then they called us 2 days before the delivery date wanting to deliver to which we had to decline as we were not yet in our new residence. Come the day of delivery, we called in and the staff seemed panicked, yet promised to deliver before 5pm... We waited and then received a call to say that the van broke down, but hubby and I called BS as we knew from the first call that day, that they already messed up. They promised to assemble for free and we accepted. I mean what could we do, we had to wait for delivery either way. The next day our assembled goods arrived missing legs and the the rubber stops at the end of the legs on some items, so we had to drive out again the next day to go and collect which defeated the entire purpose of us paying for delivery... So instore shopping is great but delivery is a big no no. I will rather go in to buy and make a plan than have to sit with the delivery burden again.

They do have more affordable furniture but I wish there was a better way of them helping you than you waiting around hoping someone will see you (and not knowing who is working there). Delivery person was not very understanding or helpful in arranging time.

Great furniture shop. Some of the furniture I received has a some missing screws though... Checked I didnt loose any of the pieces

That factory shop having quality furniture never feel bad for using your money . Rise decofurn rise

Staff not friendly,a bit bombastic,not giving much time to make me feel comfortable in deciding the sale,so in order to not get into a fracas with the sales lady,I made up and excuse,and left the facility,maybe not ho back

Good selection and great prices but lazy sale staff

Nice couches here.

I bought a few items here. The service I received instore was outstanding. The items were easy to assemble as well

Great product range with competitive pricing

One broken promise after another, staff are eager to take their breaks and go home instead of helping customers. Don’t bother calling them either, telephone etiquette clearly missing from training material. Don’t complain either because no one will take ownership or even attempt to resolve your issue

Got what i needed and staff were helpful!

Products are good... despatch staff are very friendly... The inbetween process of finding a sales person and then getting to the counter could improve

Top service good products and low prices

Excellent serviceEspecially the young man at collections.Awesome

Please be aware of the fact that although its says Factory shop it is in fact just another showroom. The is no price difference or selection of showroom samples on mark down or end of range specials. Suggest the rather rename and drop the factory shop terminology

Very helpfull sales persons

Staff are always super friendly and go above and beyond to keep the customer happy

In and Out you always get what you want.Customer services good .

Amazing staff and excellent products

Quick efficient service.

Great, friendly service, had everything I needed. Will to help too.

Modern furniture at good prices

A range of reasonably priced furniture pieces

Staff to eager to go home instead of practicing friendly customer services, then on top of that choosing to have words with the customer. Customer service has died in South Africa. Waiting 5-10min after closing shouldnt be a big deal.

Not very helpful

A nice store but lots of items are out of stock

After paying in full for a lounge set we were assured that we would receive our order within the day. After calling to find out where the order was, we were assured that we would be phoned the following morning. They did not phone. I called again to find out where the order was and was given so many excuses. Totally unprofessional.

They selling quality furniture beautiful

Nice product and price range to suit every pocket

Pricing is great, lighting can be improved.

The system the store has employed works excellently. It gives a modern twist to buying furniture and set this company apart from its competition. Also, we bought a bookshelf and two bar chairs at the store and the idea of assembling it yourself was a great activity at home. All the screws and tools were inside the books with instructions. Futher, the prices are affordable and you get variety to choose from.

I had to look for assistance as the staff were busy on their phones

Lovely but expensive furniture

Bought a sofa from Decofurn and within 9 months of normal use, it already has broken strings. Its still on warranty and for them to repair it, I apparently have to foot the transportation bill myself, a detail they left out when explaining the warranty terms. I also bought a grey dining table 4 months ago, its already chipping and looks 3 years old. Im very unhappy with the quality of their furniture.

Amazing show room super furniture wonderful selection

Place is quite expensive staff look bored to be working there and talk to you like they dehydrated

Competitive pricing quality not always that great.Service. Non existent. Dont waste your time

Furniture its affordable and beautiful

Love this place very also reasonably priced

Large range of affordable furniture

Excellent customer service from Mark thanks a million brother