CTM Brackenfell
Paradys St, Arauna, Cape Town, 7560, South Africa

Review №1

Delivery was arranged for a later date to ensure people were present to collect. When phoning dispatch they were unaware of my planned prepaid delivery and had I not contacted them I would not have received my items

Review №2

It was a very good experience. The salesman are helpful and offer good advise. Bought all my tiling and cement there. Great service!

Review №3

Although with the renovations being done in the shop.they are still able to assist

Review №4

I came into the store and the consultant criselle assisted us from start to finish and could answer all our questions and knew exactly what was required and would recommend her to any client that is a first timer at the store as she makes you feel welcoming..Excellent service out of the world

Review №5

I bought in November 2020 a shower door from CTM and when I closed the shower door it shattered into a thousand pieces cutting me leaving my bathroom floor covered in blood.We reported the incident they kindly informed us they did not install the shower door we should contact the manafacturer informing my husband that the same incident happened to a 9 year old boy leaving him traumatized. They said we have to replace the panal door as it was R420 but they still continue selling the shower door in their shop even if it is a danger to their customers. From today I will never shop from CTM again.

Review №6

Nice big store with lots of options, unfortunately no service. Even when we found someone and asked for assistance it was a hassle. I did my research and new what we wanted, otherwise would have just left.

Review №7

Very nice place to buy all your tiling needs.Friendly and professional staff

Review №8

Wow wow what a pleasant experience to shop at CTM Brackenfell. Andrew really know what client service means. Thank you Andrew for you advice and excellent service

Review №9

It was a pretty fast experience, there didnt seem to be staff ready to assist though but all in all quick and efficient

Review №10

Amazing service from Lynne💞Assisted us immediately and got us what we needed and within 10 minutes we were able to collect. Collection also took approximately 10 minutes which was great. All in all great service CTM. Thumbs up.

Review №11

Great shop with a wide range of bathroom equipment and a great range of floor and wall tiles. The service is excellant and staff is very knowledgeable. Delivery service is also available. Ample parking in CTMs parking area. Would recommend.

Review №12

Quick and easy... Staff checking in regularly to assist. Beautiful layout makes for easy shopping

Review №13

I sent an order via email on 22Sept, got a read receipt on 23Sept and that is it. No further response till today 7Ocr

Review №14

They had what I was looking for. Very helpful stuff. I recommend anyone looking for upgrade a house to go there.

Review №15

Some helpful some wishing the day over.

Review №16

Not impressed with the sales person rushing me on because someone else is also waiting. Going back tomorrow. Will ask someone else to assist with my purchases.

Review №17

Fast and friendly service

Review №18

Fast and friendly service. Shop/Warehouse is most presentable, hence me going there

Review №19

Staff highly proficient and patient with us having to choose from all the specials. Very happy with our choice to buy at CTM.

Review №20

We where greated straight away with a friendly staff member that helped us calculate the number of tiles we require.

Review №21

Sales consultant was very friendly and helpful

Review №22

My sales guy was very helpfull. Those women at the tills really needs to be more friendly and customer focused. Deader than a dead horse 😕

Review №23

Personnel and helpful. I always get very good advise and they are quick to load the tiles. This is the branch that we support.

Review №24

Very frustrating place. No technical knowledge of bath fittings.

Review №25

Friendly staff who guide and assist with your project. Big or small. Wide variety of the latest tiles, kitchen and bathroom taps, showerheads, baths, toilets, laminated flooring, mirrors etc.Beautiful cladding options with required grout, cement etc.

Review №26

Great service, great price. Their mobile payment system is awesome.

Review №27

Decent store. Not enough staff on the floor to assist.Some good specials running.

Review №28

Awesomely friendly staff. I can really not remember when last I had such a pleasant experience at a store. Keep it up Brackenfell

Review №29

Good advice after a while of waiting for service.

Review №30

As long as I can remember Brackenfell CTM has the worst service in the Weatern Cape not even ther Manager Elton is helping they never get back to you and also always lie about there performanceI am so sick of them all can they close

Review №31

Worst experience was more than half hour in shop nobody to help

Review №32

Friendly efficient staff. Nice clean store

Review №33

I went to buy a toilet and they didnt have a single toilet in stock, a company that makes its bread and butter from selling bathroom appliances and they dont even have toilets in stock.

Review №34

Great service, very helpful lady and vey knowledgeable regarding products we needed.

Review №35

Really poor customer service by sales assistants.

Review №36

Fond tiles online, phoned and they had in stock. Showed us the stock, colour great and effortless purchase. Staff are knowledgeable and with fancy mobile check points get the job done quickly. Very enjoyable sourcing experience!

Review №37

I love the little cubicles... Such awesome ideas. The team or person who come up with these ideas - You rock!

Review №38

Did find what I am looking for.

Review №39

Their service is not that good though I had to stand for very long time to be served.

Review №40

I am busy with renovations and have purchased tiles at both ctm Brackenfell and builders Cape gates this week. The service I received at CTM was above and beyond! I will do all my business with ctm from now on. I am VERY impressed!

Review №41

I had a wonderful consultation with Chad yesterday. Very helpful and attentive to my questions. Excellent customer services❗ Well done Chad💯❗

Review №42

Great service and a good variety of products

Review №43

Very helpful and friendly, although very little staff. Really impressed!!!

Review №44

Pricing is acceptable and service is good. Although staff are under pressure they are always friendly. Turnaround of stock seems fast and one thing I have learnt is to purchase enough tiles ensuring not to run out. You may just end up with having to wait a week for additional stock. My rating is of this shop is good because of an overall good buying and advisory service and prompt delivery.

Review №45

Dont let them deliver. Never pay and wait for delivery... You will follow up and find out that nobody knows nothing about your order.

Review №46

Good service 👌

Review №47

Good selection of products. Friendly and knowledgeable staff on hand to answer all your questions. Love the hand held scanners they use to check prices and stock available!

Review №48

As its lockdown, and working with skeleton staff, the despatch staff very helpfull and understanding. Xlnt service guys

Review №49

Ask for Elton - hes the best!Friendly and helpful.10 out of 10 for this guy.😀

Review №50

There is always helpful staff with a smile. And they do deliverys too

Review №51

A wide variety of stock and helpful staff.

Review №52

I would prefer you put the full price in bold instead of per square. Service is good.

Review №53

The staff are helpfull

Review №54

Staff well organized and neat as well as place.Everything that you need is available. Atmosphere welcoming.

Review №55

Got what i needed for wall cladding. Staff helpful and knowledgeable about their products. Reasonably priced

Review №56

I just spent about R40 000 at this branch.I am not impressed by Pieter Bredenkamp, the sales manager.He lies in your face and does not know his products. When caught out, he can not admit that he was in the wrong.He can not by relied on at all. (does not return phone calls and does not what he promises to do at all.

Review №57

Reasonable selection. Took my partner with me and the Salesman addressed him instead of me, assuming I would have no business buying a toilet seat. Was a bit off-putting

Review №58

Experienced staff who is able to help you match the correct products and make sure you leave with everything you need to tile. With mobile card machines, it makes shopping so much better as the consultant can ring up your purchase on the spot instead of you having to stand in long lines at tills.

Review №59

Place looks small, but once you enter it is hard to imagine where all the space comes from. Great variety and selection of tiles with staff ready to assist

Review №60

Great service, was looking for a shower door. Someone approached me, confirmed stock and I paid and collected the item. Painless process.

Review №61

Love.... but staff does not make eye contact..... not eager to assist

Review №62

Good specials. Gor what we needed. Staff not very helpful as it was almost time to close. We waited long for tiles to ve brought to us. Two friendly black gentleman assisted. A coloured guy was sitting there and said the tiles will be brought to the back. We waited very long. Thats when the 2 black gentlemen assisted with loading. The were very helpful and friendly. They must be in sales . Thank you

Review №63

Not to impressed at all.

Review №64

Got what we needed . staff are very helpful . they will see me again .

Review №65

Bought 2 basin taps, shop assistant was knowledgeable and helpful. All done in 10 minutes.

Review №66

Piss poor service. 2 members of staff available on floor. Customers literally sitting around waiting to be helped.

Review №67

Wide variety and helpful staff.

Review №68

A great showroom and very helpful and accommodating staff.

Review №69

Good friendly service. Tile choices can be expanded. Very old school.

Review №70

Great service, variety not so great and some items way overpriced

Review №71

Very nice helpful people who know what they are doing.

Review №72

Theyve certainly upped their offerings. You have the option of affordable & slightly classier sanware now. Still not the place to go for exclusives

Review №73

Exelent service as always

Review №74

Staff very helpfull but make sure you arrive early as the COVID-19 regulation queues can be a bit lengthy and may just cause you additional waiting times

Review №75

Very good place. Very helpful staff. No problem with returns. Very wide range of tiles and bathroom pieces. Tiles are Killamanjaro make. Very happy with this make. Strong and sturdy tiles. NB. Must use correct tile cement. Prices are very reasonable and competative. And they have a small coffee shop inside. Very clean and neat in this shop. Well worth visiting.👌👍

Review №76

Great organized floor!

Review №77

Great service from the dispatch guys

Review №78

Excellent service. No need to look for assistance as there was always someone ready.

Review №79

A big veracity that will make u want to tile your hole house

Review №80

I enjoyed the experience. I was in and out in about 5 to 10 minutes. Someone approached me at the door to assist and thats what they did. They found my product, finalised payment and arranged delivery in that time.

Review №81

It not a busy shop. I wish they can have someone to assist people on the floor. I had to walk around looking for someone who could show me what I was looking for.

Review №82

Has a little Barista coffee shop inside and sausage rolls outside. Great service with friendly staff!

Review №83

Old style not to my taste but service is Ok

Review №84

Very good. Vida coffee and huge choise of tiles. Nice shopping experience

Review №85

Dont have any tiles experience, sale person thinks he knows everything. Floor tiles & wall tiles are separate type. BEWARE

Review №86

Great assistance. Got exactly what I was looking for

Review №87

Always willing to help. Had to return a shower door after 2 years of purchasing it for a different door with no issues.

Review №88

Nice clean shop but the staff are terribly slow. You wait forever.

Review №89

Great variety of tiles and bathroom fittings. efficient service

Review №90

We got everything to upgrade our bathroom from tiles, baths, basin, grout, taps and more.

Review №91

Good service and decent prices

Review №92

Staff were very helpful. Got what i want

Review №93

As always. Best place fir tiles and bathroom stuff

Review №94

Service not good. Stocked well

Review №95

Its a clean, friendly and a place with prompt service.They have great and interesting bathroom innovations

Review №96

Got everything I needed there, staff were awesome

Review №97

Swift service if you find someone to assist you on a busy day .......much better if you produce youre quotation ...even better when you can pay on the floor ans jump the que ...the best part is if you get to pickup and your paid for items are queing ready to load .....with a smile on their dials ☺☺😁😁🤗

Review №98

Convenient. Friendly staff. On the mark

Review №99

Friendly service and great expertise

Review №100

Very helpful staff, good prices.

100 Photos
4 Rating
  • Address:Paradys St, Arauna, Cape Town, 7560, South Africa
  • Site:
  • Phone:+27 21 981 4576
  • Bathroom remodeler
  • Tile store
  • Bathroom supply store
  • Building materials supplier
  • Flooring store
  • Home improvement store
  • Kitchen remodeler
  • Lighting store
  • Plumbing supply store
  • Shower door shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–4PM
  • Wednesday:9AM–2PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:8AM–5PM
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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