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Cellphone Surgeon
Table Bay Mall, Berkshire Blvd, Cape Farms, Cape Town, 7441, South Africa
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Pi
Review №1

The screen of my Galaxy Note 9 was cracked with a fall. There response was super fast and their price the best by far. I was able to wait for the replacement to take place and less than 2 hrs later my phone was repaired. I immediately asked them to do a new screen protector for the phone as well which was also done very professionally. I can highly recommend Cellphone Surgeon for professional service and best price.Thank you Cellphone Surgeon :-) !

Jo
Review №2

Quality work, great service at a fair price. Would definitely recommend!

bi
Review №3

Took in my daughter I pad to be evaluated due to charging issues They were efficient and very honest they informed me that it was maybe the cable used and there was nothing wrong with the I pad itself. I was not billed for evaluationGreat honesty . Excellent service.

Ga
Review №4

The Cellphone Surgeon is my go to shop for any and all my cell phone repairs and insurance claims. They are very responsive and efficient in being able to source any parts needed for my cell phone repairs. The staff also go out of their way to impart any knowledge and advise you on your future cell phone purchase. A really professional bunch.

Zi
Review №5

Great service. Kept me in the loop on the process and time it would take to have my Mac battery changed! They went the extra mile and cleaned some water off the computer. Also gave me advice on optimizing my battery afterwards. Thanks guys!!

Ge
Review №6

Good service and they do just about anything to try and fix your mobile.

Re
Review №7

R800 for a new charger point installation on my phone which i had no problem with... Paid R400 deposit and then 10min later I get called saying the guy might break my LCD screen trying to fix the charger point and that i will be responsible for the replacement which costs R3000???? Are you kidding me... Never heard such nonsense in my life.... IF YOU BREAK IT YOU PAY FOR IT... Safe to say I took my deposit money and left and will never be returning

Ke
Review №8

I have been trying to get my phone screen replaced for the past 6 months at Wefix with endless problems.....Luckily I heard about the Cellphone Surgeon! A bit hesitant to send my phone away as I previously had no luck with the screen replacement and there was also a long waiting period for the phone to be picked up and returned, I wasnt quite sure what to expect. To my surprise my phone was picked up on Monday morning ASAP and shipped to CT, it arrived back at my door on Thursday!! Great service, phone screen is working perfectly! I would highly recommend the Cellphone Surgeon. Excellent!!! :)

wi
Review №9

Store is very reliable and great customer serves from Aimee, very friendly and helpful. I took my girlfriends iPhone to get repaired and with in three days I got it back and it was brand new, like she got it out the box. I would definitely recommend Cellphone Surgeon to my friends.

Ni
Review №10

Aimee was most gracious, and sorted me out in two ticks. I came in for a glass cover, and she recommended a silicone cover instead. She fitted it, and I am a happy customer!

Co
Review №11

Very professional and efficient. Their knowledge of Apple products is great. Ill definitely go back.

Na
Review №12

Very capable technicians, supportive staff and efficient service.

Ma
Review №13

Excellent customer service from Aimee. She was very polite and extremely helpful for what I needed to get done to my phone. Thumbs up from me :)

Al
Review №14

Great quality and speedy service, professional and friendly communication. Total customer satisfaction, definitely will be my only choice to deal with any cell phone repairs.

En
Review №15

They were quick fast and effective, ill recommend them to any one....Thanks guys for the assistance. Im happy with the service...

Th
Review №16

Replaced cracked screen on phone, as good as new. Great service and very friendly staff. Keep up the great customer care👌🏾

Vi
Review №17

Within a day of reporting my phone broken with King Price they came to fetch it. Awesome Service.

Du
Review №18

Had a Friday when everything seemed to go wrong. Last thing was our principal cell phone died on us. Aimee was a total gem and she got it alive and kicking again and saved me going to drown myself in Big Bag. The high star rating on this cell phone outlet is well deserved.

An
Review №19

It was a wonderful experience dealing with this guys. Ill be going there first for all cell phone repairs in future.

Ma
Review №20

Exceptional service with an amazingly fast turnaround time. Would definitely recommend them :)

Sh
Review №21

My iPhone bombed out a few weeks back. The guys took it in and spent a few days trying to work out what had happened. Finally did and sent it back to me at a fraction of what the quote was. Very grateful for such honest service. While I was waiting, one of the staff was patiently helping someone with her phone, spending some time with her. He didnt charge for any of his time, which is something you dont find often. Thanks guys, you are certainly one of a kind

Ti
Review №22

Thank you Kayla for helping me with my phone this morning would never of figured it out without your help 😊

Na
Review №23

Just had a fantastic experience at Cellphone Surgeon Table Bay Mall. Tyron and Kayla were wonderful and very helpful. Im definitely going back!

Ka
Review №24

Aimee was very attentive and quick while helping me get what I needed.

Ne
Review №25

What amazing and helpful service by Neve Timms and above all she knows what she is doing. Highly recommended 👌👍

Am
Review №26

Aimee TyronFand friendly service. Would recommend them to everyone.

Kh
Review №27

My girlfriend dropped her iPhone XS Max on Friday, we gave them a call on Saturday morning and they were highly response. They said it would be done in less than an hour. Took them only 30minutes to get everything done. It looks brand new!! 🔥

Ad
Review №28

Amazing place, super friendly and professional people, they even assisted us and fixed our phone while we where there without charging us a cent, just super friendly and helpful people.Thanks Tyron, Aimee & Kayla for your professional and friendly help.

An
Review №29

Awesome prompt friendly service. Yhanks team. To Kayla and team.

Zo
Review №30

Lovely experience, Aimee was very helpful and kind too x

Mi
Review №31

Aimee was quick and very helpful, thank you for very much.

sa
Review №32

Thanks to the lovely ladies that assistant me at big bay mall. 👍

Sa
Review №33

Great service, good product. Thanks.

Le
Review №34

Took my old Samsung S4 in for a check seeing it did not charge properly.It was sorted out within an hour.Excellent service and very competent and friendly staff.Highly recommended.

Ca
Review №35

Tyrone was absolutely excellent and extremely helpful. Incredible service and smiling faces 😀. Great recommendations, not just after a quick buck. Will return with all my cellphone issues in future!

Il
Review №36

Took a little while for the quote, but all in all excellent service from the team at Cellphone surgeon TableBay mall.Thank you for putting up with my impatience and for going that extra mile.The S8 looks like a brand new phone, now just for the parts of the Note 10 :-)

Na
Review №37

Awesome service from kayla upon arrival at store 🤗

De
Review №38

Honestly the best place in town, they are super friendly, honest and reliable. Fast service and a Job done properly! Neve is just the bubbliest person and always willing to go above and beyond to do what she can to help you, and make sure your time spent in the shop valuable.

MI
Review №39

Excellent Service, great communication, always keep the client informed, very happy with the service

Ri
Review №40

Brilliant service received from Amy very professional and politeFantastic cell phone store !

Ze
Review №41

The owner of this store is RUDE and so extremely unprofessional. Would not recommend doing business with them.

Pe
Review №42

Replaced the screen I broke. Very efficient. Then had an issue opening the phone from sleep. Took it back and they fixed it

Ki
Review №43

Was sarcastic and unprofessional needs to learn how to talk to customers

ha
Review №44

Went to have my screen checked out a couple days ago and a girl named Aime (?) was super helpful and so kind. Keep up the good work!

Ro
Review №45

So happy with the service that I have received from Cellphone Surgeon. They have kept me informed all the way and managed to find the part that I needed. Such friendly staff as well.Thank you Cellphone Surgeon.

Ca
Review №46

Tyrone helped me with memory card issues and was happy to do so. Highly recommend this business for any cell phone issues.

El
Review №47

Great repair - good price - thanks Eli Hepworth

Al
Review №48

Was warmly welcomed into the store by Amy who helped me with my Query about my Tablet and Tyrone who gave me great advice about the technology I could use. Thank you so much for being helpful

Tr
Review №49

So nice to be welcomed with a big smile and friendly service. Aimee was a breath of fresh air. Thank you for your help.

Wi
Review №50

My iPhone 7 started getting warm when charging and using it. I took it in to Cellphone Surgeon and they diagnosed the battery as faulty. The replacement cost of the battery did not break the bank and was done quickly. I can only recommend them based on my own experience

Ch
Review №51

When I had a broken screen to my phone i bought in to them, they quoted me and took my phone in to do the repairs the next day it was done and I could come collect it, I was very impressed with the speed and professionalism that they showed. The cost was lower than the quote they originally gave me, always super friendly and will defiantly go back to them if I have any phone issues.

Ci
Review №52

My experience with Cellphone Surgeon at Tablebay Mall has been good. They were honest from the beginning, making sure I understood the repair would be risky. I however, wasnt so patient. However, they tried their best to repair my device but couldnt and nevertheless, they never charged me a cent. Thankyou Cellphone Surgeon for your honesty. They deserve 5 stars

De
Review №53

Happy cellphone repairs!!!

Br
Review №54

There is a blonde girl in the front I think her name was amy, who is quite professional and very helpful, took me less than 5 minutes to get things done if it isnt too busy. really great service, definitely recommend going there instead of all the other cell phone shops. very responsive.

Jo
Review №55

LCD screen completely cracked. Sales agent suggested I claim through my insurance which did not even cross my mind & was fixed in a few hours. Thank you for the prompt service & assistance.

An
Review №56

Edwin brilliant. Aimee. friendly..very helpful...Shaun..also super friendly...patient and helpful.....

De
Review №57

Aimee is extremely helpful and efficient and she went the extra mile to assist me with my query. I feel that she is an asset to company.

Co
Review №58

Not cheap but definitely a professional and efficient process. Thanks guys.

Pa
Review №59

The technician was immensely helpful and very knowledgeable. Great team that assisted me. Amy and Tyron.

Tr
Review №60

Neve, what awesome and polite service, sorted me out with my order. Thanks again.

Mo
Review №61

Had a great shopping experience. Neve is pleasant, knowledgeable, and helpful. My new cell tech shop of choice:)

Tr
Review №62

I was just browsing and went in to look around. I was assisted by a lady called Neve who was very professional and offered to assist with any queries I had. I asked for advice regarding the Huawei phone Im using and even though I was not buying anything she still treated me like a buying customer. Will definitely go there for any issues or assistance again. Thank you Neve for the friendly experience.

Le
Review №63

Thank you so much for the amazing service Aimee. Quick, simple and friendly!

Ro
Review №64

Probably hard to please everyone but I was very pleased with the service and friendliness of the staff at table bay mall. I had an issue where my phone wont charge, took it in for diagnosis and they found nothing wrong with it. Apparently the tech just opened it and cleaned it and did not charge me a cent! Thanks a lot guys!!

Re
Review №65

Replaced my battery - 1 year ago:The Good: I replaced my battery (Sony Z5) battery here about a year ago. The phone was 2 years old at the time and it became clear it needed a new one. Very helpful and professional service. They finished the battery replacement within 45-60 minutes. The 6 month guarantee on all replaced parts also gave me piece of mind.The Bad: I am disappointed in their replacement batterys quality. I specifically asked the technician if the replacement battery was the same mAh as the original Sony battery, to which he said yes. Given, they install third party batteries so quality will not be as good as the original. But from the get go it was obvious that the new battery really lacked performance. It only lasted marginally longer than the old original. One year down the line, I can hardly get half-a-day worth of use from the replacement. R500 pretty much wasted in my opinion.Bottom line: I would advise you to use them for other jobs on your phone, but its not worth to pay R500 for a replacement battery...

Ch
Review №66

Bad bad bad service!Went in to fix my iPhone and they asked me to pay 300 for a damage report which i didn’t receive after multiple callsThen once I collected my phone back after the reportMy touchscreen wasn’t workingSo I paid 300 to get my phone broken by them!Rip off!Horrible service!Do not recommend this place, took my phone to Wefix damage report done immediately for 150Phone fixed same day by 5 pm.

HE
Review №67

Thank you to Neve for her excellent work etiquette and for service rendered regarding my iPhone repairs

JB
Review №68

Serves a great purpose

Th
Review №69

Really great customer service especially from the assistant named Amy💜 got what I needed in no time:)

E
Review №70

I took my Samsung phone to these guys to have the screen replaced. When it came to me needing to replace the screen protector, the entire screen popped off as I was removingthe old tape, at the same time destroying the connection between phone and their new screen. After informing Cellphone Surgeon about this, I was told that replacing the screen protector tape should be done by professionals with special tools and I should not have carried it out myself. Maybe the real issue is the type of glue being used to reseal the phone? Im sure everybody buying screen protectors from Take a Lot doesnt have to worry about their phone getting destroyed if they had to change their screen protectors themselves and I sincerely doubt they need special tools for it. Its tape...It peels off.Edit: in reply to Cellphone Surgeon response. You are talking about the wrong precedure here. I was NOT removing tempered glass. I was removing the plastic film cover which is just a sticker. A sticker should not be able to pull the phone apart. I have a second samsung s10 which i will document the same test and film the results for you. I guaratee you 100 percent, the phone will not pull apart. Blaming your clients for your mistakes is very poor indeed. The procedure i did I have done many times before, just like most people out there. Very unprofessional to assume i was after a free screen replacement when there was absolutely no talk about that in any of my correspondence.

Ca
Review №71

Your assumption that a client is seeking a free screen replacement, is unprofessional to say the least. It would seem that you have completely misunderstood what your client is trying to communicate.

Sh
Review №72

Edwin and Aimee were very helpful today. I have had issues with my S9 charging port and they had a quick look, knew the problem and fixed it within 5 minutes. Next time I have an issue I know I do not need to delay it and I can just head straight to them.

ju
Review №73

Tyron and aimee were very helpful, quick service, excellent

Mu
Review №74

Neve is an excellent and really embracing service ambassador. She is a pleasure to work with!

ti
Review №75

The service is very friendly, Tyron was very helpful and very knowledgeable, I highly recommend them

Jo
Review №76

My experience in the store was very quick and Aimee Veenstra was very helpful and friendly !

Sa
Review №77

Aimee , Tyron and Eddwin my experience way awesome...the service was phenomenally great..staff was friendly and helpful.. thank you to the cellphone surgeon team

an
Review №78

Realy good service by Amy and Edwin. Realy happy .

Sh
Review №79

Fantastic service from Aimee , great repair work from the technician Eddwin ,very friendly and patient service from Aimee , highly recommend

Wa
Review №80

Neve gave lovely friendly and professional service and the experience was quick and efficient. Thanks a million Neve!

Lu
Review №81

Neve thank you for your help and great service

Am
Review №82

Aimé is one of your best employees!!! Excellent service ❤️

An
Review №83

Extremely disappointed! Brought my iPhone to replace the back camera, as a result back camera is not fixed and they broke my front camera as well! It’s just unacceptable! All I heard from them was “Sorry for the inconvenience”. Rip off!Terrible service and technicians!

Br
Review №84

Thank you so much Neve for your excellent service.

An
Review №85

To expensive

Bo
Review №86

Neve and Tyron,great service super fast and efficient.Vodacom Table Bay watch out your service was shocking today.

Mi
Review №87

Great service from Aimee and Tyron , phone done in an hour

Je
Review №88

Was in and out! Fantastic service by a very lovely younge lady Neve! Thank you!!

ku
Review №89

Aimee was amazing. Great service

Th
Review №90

Good experience, knowledgeable about products shes working with.

Ev
Review №91

Neve what a wonderful lady so friendly and helpful thank you so much you rock

sh
Review №92

Cellphone Surgeon Table Bay Mall has awesome service. Sales associate Neve was so professional and friendly when I took in my mobile phone for repairs. It was done in under an hour. 🌹

Da
Review №93

Friendly , fast and very helpful service , Thank you for Fixing my Samsung A30s screen in such short time ,my phone feels and looks brand new.

ba
Review №94

Great service i received today from Neve, keep it up

Co
Review №95

Tyron and Neve were awesome! You rock!

Mo
Review №96

Excellent service from Neve. Thank you!

Ma
Review №97

I was really happy with the service I received from Cellphone Surgeon in Table Bay Mall. They ask the price they quoted you on and it really only takes +- 15 minutes so I highly recommend them. Was also the cheapest quote I got👍🏻👍🏻 you can inbox and ask for a quote. The replacement screens are glass. Just recommending because I am very impressed and people get ripped off all the time🤙🏻

Je
Review №98

I paid my deposit and was notified that the parts had arrived so I took my phone in on the weekend to be repaired. I get notified that the parts were faulty and that they will have to order more and that I should come pick up the phone. I go to collect the phone only to be told that the manager has ordered the replacement parts and please can I leave my phone with them one more day. I am dubious but I am assured that the parts will be delivered the next day and that i will be able to collect the phone. End of the next day swings around and I have heard nothing so I contact them to be told that no the parts have not arrived and no my phone is not repaired yet. No communication. No management of my expectations. Now I have to go pick up my phone and wait for them to get the parts and take it back in again on a weekend.

UN
Review №99

Good customer service..went wif my broken phone it was fixed quick no hustle looked like I just bought it👌

pa
Review №100

Great service .phone repaired within 24 hours.staff kept me informed every step of the way.what a pleasant experience after receiving zero customer service from Samsung for over a week.

Information
25 Photos
100 Comments
4.6 Rating
  • Address:Table Bay Mall, Berkshire Blvd, Cape Farms, Cape Town, 7441, South Africa
  • Site:https://cellphonesurgeon.co.za/
  • Phone:+27 81 495 6384
Categories
  • Mobile phone repair shop
  • Audio visual equipment repair service
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Electronics repair shop
  • Glass repair service
  • Phone repair service
  • Repair service
  • Screen repair service
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–6PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Highlights
  • LGBTQ+ friendly:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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