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Game Zevenwacht Kuilsriver
Cnr Polkedraai & Van Riebeeck Rd Shop 220, Zevenwacht Mall, Kuils River, 7580, South Africa
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Ke
Review №1

The lady at Returns facial expression was off-putting customer service at this place really needs to be re-evaluated because customer service sucks here.. the way in which staff treats customers at this store tells me it makes so much money!!

Ca
Review №2

Went to buy a TV at Game in Zevenwacht Mall today. Seems like everybody was on strike. They were standing around having private conversations. It was like recess on the playground. Everybody huddled in groups laughing, chatting like there was no customers in the store. Didnt pay any attention to us. The permanent staff says its the casual staff but literally each department I walked pass was standing around at chatting. Even the security at the door just took the slip carried on chatting with her other security friends. I have never experienced customer poor service from Game Stores staff in my life. What the hell was going on there today?

Be
Review №3

Rated Game two stars because when Im looking for a specific product and require staff assistance then I always have to go looking aisle to aisle for any available staff to assist me. Sometimes they having their own private conversations with one another.

Ch
Review №4

Very friendly staff and always ready to help at all different departments in the store and managers thats on the floor you can always ask for help or to enquire about a product. Nardo is manager that assisted me several times to find a product if not in-store he will try to locate the item at a other close branch for me.

Zu
Review №5

Everything you need you will find here. Most of the staff will do everything to try and help. The receptionist is awesome! Monique makes you feel like a VIP and she doesnt even know who she speaking to. But she remembers your name and your query

Wi
Review №6

My experience at Game Zevenwacht was very satisfactory. The staff is friendly and punctual. The shop is clean and in order. The most impressive thing is, the staff are eager to help as much as possible. Thats very good for a business. I dont know the mans name, but I bought a printer, and he packaged the entire sale together for me, and I had it very easy. Thank you very much.

ND
Review №7

Very big shop.You get a lot of things on offer

Jo
Review №8

Placed a call there to reserve a product. Operator was helpful and professional. When I arrived the staff assisted me quickly and in a friendly efficient manner. Best experience I have had in any Game Store.

Gi
Review №9

A very good place clean with a good parking and safe

Em
Review №10

Bunch of lazy clowns working in the appliance department...even the local tuckshops in my area offers better customer service .

Ma
Review №11

Horrible service at the electronics department, I literally stood at the counter for about 15min and all the consultants where there not a single one asked me if they can assist. They made eye contact with me and talk only to each other but I dont know, maby all of them must unskilled brain dead and useless.When the clock hit 6pm they only asked me what I want, because I guess they wanted to go home and just told me they dont have stock.Wanted to purchase a new printer.

Ea
Review №12

Cool and relaxed mall but the problem is there are no security guards around the whole centre only in stores

Go
Review №13

A very nice place to do your shopping but most of the cashiers are disrespectful, talking to each other if they have to work or have customers. Dont you get training for excellent customer service??Good shop really.

aa
Review №14

Its generally a safe option to go to if you looking for something quickly as its spacious and not overcrowded but I have found they might not have everything under one roof

Lu
Review №15

As far as telephonic enquiries are concerned the receptionist answers and transfers your call and thats it nobody answers on the other side, whether its 10 am in the morning or 5pm in the afternoon.

Mi
Review №16

Always a pleasent shopping experience. Everything is where it should be, no clutter or confusion.

Jo
Review №17

Its ok to have around but defs not the beat service. Their prices is always wrong, then its a whole thing to get ur money back. Staff is very lazy(multiple encounters over the years) products they sell is good. So kukos to the manufactures

Az
Review №18

Great service. I brought ba k a defective product after a year, that was still under warranty. They credited the purchase price and I purchased a new item. Love the service.

Xe
Review №19

They always so friendly and there service is good . Thanks for making me feel welcome when ever I shop.

Ze
Review №20

Very good mall, have all the needed shops but it does not have pick n pay or McDonalds.

Ch
Review №21

The store is really nice, always nice selection but the cashiers always seem mad at you for shopping, when you get to the till they look at you like your very existence just ruined their entire day.

Th
Review №22

You have to look for the prices, so good luck with that, they have lots of stock, but this is probably because customers have no idea what it costs.

Pa
Review №23

Service disappointing! Asked 2 different staff if you stocked Q - Bond adhesive. They both had never heard of the product.I spoke English they answered in Afrikaans! Ons west niks van so n produk nie meneer!Suggested I try hardware store across the way!You Lost R94 sale! & I suggest some client in service training would be useful.Regards,Pat Coleman.

Ke
Review №24

Service from staff is quite great... they always have the latest Verimark products. We like to get the kids Christmas gifts here. This is also the place to go for kitchen appliances:)

Ju
Review №25

Very poor service. I had to follow one of the employees around for help, not sure if he did not hear me or was just ignoring me on purpose. When he did assist me, his attitude was bad, and he just couldnt help me. Arg...

na
Review №26

Not good at all.was waiting nearly 30 minutes for assistance regarding a garden table.the assistants shifted me from 1 to the other.the Marlin they called twice over the intercom never pitched and a 3rd and 4th person went to call him. I was eventually helped by a lady who also mentioned this Marlin person.Terrible that only 1person can assist you in a department,and others went looking instead of assisting.

Va
Review №27

U can find Anything u need in the store.. staff always willing to assist..

Jo
Review №28

The second time asking for items to be liveried to my house and its a total fail again. Last time I bought a fridge it wasnt delivered on the day I asked for. Yesterday I purchased a fridge again and asked if they deliver on a Sunday and was told yes, then I asked to be called before theyre on their way so that I can be ready. I have called the store this morning asking about the delivery and I was told that I would get a call back, no call back after a few hours. to find out what the status was of the delivery I was told that they dont have a driver doing deliveries om Sundays. I was then instructed to find someone to collect the fridge and they would reimburse the delivery fee. Then I asked them to rather find a driver to deliver the fridge that Ive asked for and then they can pay the person. I explained that I have purchases food in anticipation of the delivery and then I was told that the manager will arrange to deliver the fridge. So at this moment Im really upset thinking that they are the professionals in this industry and this should not have been so difficult of a situation. I paythe items and they take my money and do the delivery, it is that simple. I dont have a problem with the staff, I got the best service from the staff in the store, awesome people working there but theres something lacking in the relationship between customer and service after the customer walks out the shop.Update on this: the staff at the store managed to escalate my case and get the fridge delivered by 4pm. Thank you very much.

br
Review №29

Staff are not very friendly and never someone to assist. Always see staff having little meetings in the aisles

Ch
Review №30

Greate service with affordable prices.

Li
Review №31

There was very low stock, employees are helpful. Merchandising can be improved... Finding products is not consumer friendly. Thank you.

Ba
Review №32

Very nice lots of products to choose from the shop is nice and big friendly staff🥰

An
Review №33

Call it bad luck.... No 500ml cold water on this particular day🙄

ma
Review №34

Their customer service wasnt that great today . I went to the appliance section to enquire about the hisense 359l fridge freezer. The special ended today. The girl working there just said she cant call the warehouse because they are closed. She did bot offer any resolutions like take my details and offer to call me back as soon as she speaks to the warehouse the next day .nothing she just let me walk away.By far the worst customer experience ive had at Game store Zevenwacht

Vh
Review №35

Good shopping experience. The store is clean and very welcoming stuff.

Qu
Review №36

Great place to shop. Always a bargain or two

Ma
Review №37

This game is very neat and clean inside, stocked with products and their staff is helpfull

Ju
Review №38

Always find what I need, and the price is competitive. Tellers not very fast though

Lu
Review №39

I had to carry trays of alcohol all by myself to a trolley that I had to park outside the store becoz they dont allow trolleys inside the liquor store dispite the fact that the store was empty...not even a single person to even assist...cashiers busy with their own convo as usual.

Ma
Review №40

The flow of the store does not feel right.Getting someone to assist you is almost impossible and when you get someone they always just say they out of stock.This has happened on a few occasions.

Jo
Review №41

They are ok but need to work on there till operator point more point should be open

Ni
Review №42

Always professional service. Great work guys

Le
Review №43

Grocery aisles to small, shortage of cashiers resulting in long lines, cashiers must be tired as the line went very slow frontline supervisor reading the paper, cashier had to leave her til to go to frontline supervisor for assistance prolonging this whole transaction.. not happy at all..

Lw
Review №44

Game is in a busy mall that is neat. It is located close to an exit. It has most of the items that I normally would expect Game to have.

Ga
Review №45

Got potting soil and compost at a discounted price R39+-

fu
Review №46

This store is better than some of the others that I have visited. The staff never seem to acknowledge their customers though. There should be no surprise why this group is making losses

Li
Review №47

It was an amazing experience the guys that helped me Yanga and his co- worker they were soooooo fun I think his name was Clint something but thank u guys

pe
Review №48

Game is ok . Bargain books is ok . Most of the shops inside are good and the services are on par As for the mall itself. It needs a complete revamp. One mens urinal of 6 works. Not a single tap worked while I was in the gents. No hand cleaner or sanitiser either. I dont think I will ever set foot there again. Your tenants must be grinding their teeth. It is fast running downhill

El
Review №49

Friendly staff. Very good products. 10 percent discount on Wednesdays for pensioners with a Game-card. We bought a Hoover-vacuum cleaner for a very reasonable price there this morning.

M
Review №50

They dont have stock or displays of sale items. Always just an awful experience with Game.

Bo
Review №51

Enjoy all rge Specials they have yo offer

Cl
Review №52

Specials are either finish or not on the shelves..I had to ask because it was empty..then they went to fetch the goods that are on special at the inside store

Ed
Review №53

Game is going down.No assistance in isles.Toys isle very badly stocked.Only one of the five everyday items I was looking for in the groceries area.

Ge
Review №54

Nice Shop but wanted to buy a gas Stove could not get anyone to help me.There was noone on that area .I asked others around noone knew how to help.

Ph
Review №55

Family friendly

Ru
Review №56

I love the convenience of being near to a game. However I believe this Game does not have enough staff members on the floor. It is very difficult to find an item in the store because of its size, having staff members there would definitely up the experience!!!

Fr
Review №57

Good pricing and good service. 👍

Na
Review №58

Got friendly service at the cellular phone department.

Je
Review №59

The store itself is great, However theres always little cashiers available resulting in Qs that are longer than it should be.

Xo
Review №60

Huge shopping space that allows all your home,garden and fitness needs to be met.

Na
Review №61

Alot of sale itemsAnd also alot of bulk items

Cy
Review №62

Friendly and helpful staff and I can find everything I need in one store

Je
Review №63

I had a lovely time. Thank you, Jeanette.

St
Review №64

Firstly lowerst prices and you will find what you looking for

Na
Review №65

Only the demarcation inside the store for social distances must be better directed to the pay point at the entrance

Sa
Review №66

Customer service is good and adhering to COVID19 regulations.

My
Review №67

Staff was great.....did not need to chat or get any information so all went well

Ke
Review №68

5 stars ONLY because CAROL at the customer services desk and GLENTON at the RCS counter are so helpful, they go out of their way for customers and their service is top notch! I will definitely visit again even if i dont buy anything. Carol and Glenton are the 1% who KNOW what they are doing.

Be
Review №69

Open spaced and wide variety of stock results in a pleasant shopping experience

Ma
Review №70

Well its the nearest Game to us. So didnt have a choice. But they called me back for something that was out of stock thou. Thx

Ja
Review №71

Worst ever.... The female at the customer service desk literally has such short skirts on. That my husband even ask if that is appropriate. The conversation that they have and foul language infront of customers are ridiculous. Hope they will send they staff for more customers service training

Sa
Review №72

Their staff has no idea what customer service is. There was about two who knew but the rest could not be bothered.

Pe
Review №73

Good stopover outbound or inbound of Cape Town. Great for the children. Live the fire truck library👍👍🌹

Wa
Review №74

Terrible customer service. Staff are disinterested in assisting customers and appear to be lethargic. It is as though you, as a customer are an inconvenience to them, and that they are doing you a favour. Terrible place with a depressing atmosphere. God willing, I will not need to go back there ever.

Ra
Review №75

Nice not so busy and very clean

Ta
Review №76

Cause the security dont know how to speak to a person and game did not have wat i was looking for

Ja
Review №77

You wont always find what youre looking for, place is usually not looking at its best. Dirty and not well kept

Ca
Review №78

Nice and spacious things are more often than not easy to find

Sh
Review №79

A place where you can feel free&safe!a place where i can spend time with my wife&kids!

mo
Review №80

Its a good store, never a problem yet and not so full ubtil promotional days

Wa
Review №81

Had a bad experience with Game Cellular.. I got approved for a Cellular deal then had to wait 2/3 weeks for stock and when stock finally arrived my deal got expired

JO
Review №82

Its a great Mall and especially as the name of the wine we are selling in Royal Hotel Pilgrims Rest

Li
Review №83

Out of 10 I give game a 3 star rating

No
Review №84

Nice & cool to do your shopping.

Sh
Review №85

Love this game. but the stuff has bad attitudes. they handle the customers with rudeness and do not want to assisted when asked for help. when customers ask them with is the right product that is on special make disgusting faces and walk away.

Do
Review №86

The mall is losing the exclusivity. Many elements from nearby neighborhoods has become prevalent since the SASSA benefactors can draw.

An
Review №87

Management he was very helpful thank you for your service and im on my way to parow

Ni
Review №88

They tried to be helpful but did not have or even know what I was looking for

Al
Review №89

This place has everything one needs under one roof,its worth a visit

Ky
Review №90

Slow service. Could be very easily improved with a little effort

Ga
Review №91

I love the mall there is everything i need

Tr
Review №92

Needs more staff on the floor who want to help. Locating a staff member for advice was impossible. Staff dont seem to want to help any customers. Big shop that isnt very well sign posted. Managed to eventually find what I needed. I only visit when I really have no other choice.

Pe
Review №93

Always receive great assistance, especially to the elderly...

me
Review №94

Cool place to shop at. Wide variety of products. Staff polite and helpful.

Wi
Review №95

Good place for all your shopping.

Ad
Review №96

They dont have a huge variety 9f products eg.laptops.But its still okay 2 shop there

Li
Review №97

Has practically everything one could possibly need and the staff are quite friendly ... Better than any of the other stores in zewenwacht

We
Review №98

Friendly staff..its clean..easy to move arround finding stuff on your own.

Nw
Review №99

Game stores is nice and clean inside, theres enough staff members that assist on the floor. The problem is with the stationery that you dont get everything you need, thats as well understandable because it is not a stationery shop

Do
Review №100

Cashiers are unfriendly and layout of store and cleanliness is questionable

Information
45 Photos
100 Comments
3.4 Rating
  • Address:Cnr Polkedraai & Van Riebeeck Rd Shop 220, Zevenwacht Mall, Kuils River, 7580, South Africa
  • Site:https://www.game.co.za/game-za/en
  • Phone:+27 86 142 6051
Categories
  • Appliance store
  • Department store
  • Baby store
  • Electronics store
  • General store
  • Luggage store
  • Sporting goods store
  • Stationery store
  • Store
  • Wholesale food store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–5PM
  • Friday:9AM–4PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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