Was in here earlier today and had an insightful chat about vacuum cleaners with a very helpful gentleman. Unfortunately they are struggling with stock (as is everybody across SA), but Im not sure I can hold that against this shop.
I bought a washing machine from this branch in November 2020 and Im still waiting for it to be delivered. Its been almost two months now.Update: bought a robot vacuum cleaner from this branch. Thought it was a safe bet since I could take it home immediately. Broken out of the box. Back to store. Tested another out of the box - also broken. Refund has to go via Poland office.
I ordered parts about 6 months ago. I still don’t have the parts although I’ve paid for it. I have to follow up and nobody ever get back to unless I phone them. The customer service is appalling. I was promised to have it delivered, but Miele SA send it here and I had to follow up again today. Very poor customer service for a very expensive product.
- Address:117 Strand St, De Waterkant, Cape Town, 8000, South Africa
- Site:https://www.miele.co.za/domestic/miele-117-on-strand-2837.htm
- Phone:+27 21 201 3867
- Appliance repair service
- Appliance store
- Baking supply store
- Home goods store
- Industrial equipment supplier
- Kitchen supply store
- Microwave oven repair service
- Refrigerator repair service
- Monday:8:30AM–4:30PM
- Tuesday:8:30AM–4:30PM
- Wednesday:8:30AM–4:30PM
- Thursday:9AM–1PM
- Friday:Closed
- Saturday:8:30AM–4:30PM
- Sunday:8:30AM–4:30PM
- Delivery:Yes
- In-store shopping:Yes
- Mask required:Yes
- Temperature check required:Yes
- Staff wear masks:Yes
- Staff get temperature checks:Yes
- Staff required to disinfect surfaces between visits:Yes
- Safety dividers at checkout:Yes
- Wheelchair-accessible entrance:Yes
- Debit cards:Yes
- Credit cards:Yes
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