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Metro Emergency Medical Service - Western Division
11 Alexandra Road, Pinelands, Ndabeni, Cape Town, 7405, South Africa
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Ga
Review №1

My experience was incredible as I suffer from anxiety, obesity and use a crutch due to having a stroke. I was very anxious before but I immediately felt at ease with the friendly welcome and help from all. I was treated with respect and kindness. They were very helpful and friendly. I have the utmost respect for all and can only say thank you to them, especially to Wayne Philander. It is a pity I dont know the other ladies names. The whole process went smoothly and quick.

Ch
Review №2

Well organized, knowledgeable and friendly staff. Everyone made you feel so relaxed and safe, from the screening staff until the observation team I knew I was in highly capable hands. The entire process literally took no longer then 30 min. HUGE Applaud to Pinelands EMS!!!

Ry
Review №3

Thank you so much for the incredibly efficient and friendly service. It made the vaccination process effortless. Your team could teach our Government a thing or two. Keep it up!

Ki
Review №4

Quick and easy, parked in the wrong spot but not too far to walk and well sign posted. Efficient friendly and helpful staff and a well operating ticket system kept everything flowing quickly and smoothly so I was in and out within an hour as a walk in. Thank you to everyone involved, great experience

Ni
Review №5

Ive never had to have a covid vaccination before, but for a first time and after the welcoming and friendly (Im sure smiling under the mask) service, I want to and would do it again!Efficient set up, Ive waited longer in pharmacy queues. The staff made the very quick process rather comfortable.

Ya
Review №6

I went into the centre today for my J&J vaccine. Well organised, efficient and a clean facility - lots of parking space too. The booths are colourful so makes the warehouse feel very inviting & fun - great for those who are anxious. Staff were friendly from the car park to the post vax waiting area. A special shout to Carla & Ricardo. I highly recommend this place. Well done!

Om
Review №7

Very friendly and efficient service. Having been turned away from one vaccination site, it was a pleasure to visit Pinelands EMS centre. Friendliness from start to finish.

S
Review №8

Got here just after 9 and was served within a few minutes. Very fast and efficient, super friendly service. Process was fully explained and expectations were well managed

Na
Review №9

My first vaccination went extremely smooth. Very friendly and helpful staff, in total it took me 25 minutes which included the 15 minutes observation time.

Ru
Review №10

Very professional service. Didnt have to wait too long to get the vaccine. I received the J&J vaccine. Dont have to come back

Ra
Review №11

The post vaccination observation was longer than the actual wait before receiving it. Also,we were offered the choice between J&J and Pfizer which was great. Staff were friendly and efficient. Overall great experience 😊

Te
Review №12

Excellent, friendly service! Efficient, organized and helpful! I definitely chose the best location to get my vaccination! Added bonus: coffee & a DJ 😊 thanks for going the extra mile EMS staff!!

Ta
Review №13

Amazingly quick and efficient here at EMS. Under 30 min in and out including waiting period. Thanks guys!

Ni
Review №14

Super quick & efficient service with a smile. Thanks so much.

Kh
Review №15

Just fellow signs when turning into road head straight going towards right will see parking areaWent quick well organized friendly and very welcoming thank you

Ca
Review №16

Finding out about your site, and managing to finally get my vaccination, felt like winning the lotto! To start off, there were no lines! The entire process was super quick, it took me less than 25 minutes! The staff were friendly and engaging, and made me feel at ease. After experiencing much frustration over the past 2 weeks of trying to find a place that does walk-ins, I was super happy to have finally received my vaccination at your site. I was beyond impressed! Thank you for a very positive experience.

Ca
Review №17

I had my first jab on 09/09/2021. Super Fast. From the moment I got my number to the time I was sitting in the recovery area was literally 2 minutes. The ladies were efficient and super friendly. They had lovely upbeat music playing. Definitely the place to go for vaccination

Lu
Review №18

Excellent service and friendly staff. I like the music in the 15min waiting area post vaccination.

La
Review №19

These guys are awesome. From reaching the queue to leaving the building the experience was fantastic. The most organised people i have ever encountered. So friendly and amped! And having the DJ playing house music in the background made it fun. Thank you so much!

Be
Review №20

In and out in 30 mins (including observation) for my COVID vaccine.Staff are professional, friendly and efficient

Ta
Review №21

I went for my vaccination on 29 July 2021. The entire process took about 30min. Very efficient staff. Thank you very much to Lindi and Ashlyn for everything. You guys were very professional. 5 Stars to you ladies.

Ma
Review №22

Was served by Shanon and Wayne. Service was quick and efficient. Well done Western Cape Metro emergency services keep up the great work 💪

Ad
Review №23

Very helpful and friendly staff. Efficient service and good-vibes atmosphere.

Ta
Review №24

No queues. Staff ready to help and very friendly. Second jab done and dusted 😎

Ti
Review №25

Great experience from start to finish well done EMS and DMC staff. Thank you Karen October and Jordan and Ricardo excellent friendly environment. You all rock.

Sh
Review №26

From arriving in the parking area, through the entire process, was an absolutely pleasant experience. The staff were excellent in making one feel welcome. They were extremely well prepared and everything went smoothly. We were in and out in 30 minutes. (Including the 15 minutes observation afterward). I will recommend this site to everyone i know thats going to be vaccinated. Five Stars *****👏

Lu
Review №27

Incredibly fast, friendly and efficient. Will come back again (because I have to, but also because it’s fast and easy)

Ga
Review №28

Friendly staff, from the first to the last person you interact with. Very well organised, didn’t wait long. The vaccinator was really good!

Review №29

Had my covid vaccine here. Wonderful staff!

Sh
Review №30

I would like to commend all the staff for a job well done on the running of the Pinelands Vaccination Facility. The process was real easy it took us exactly an hour from the time of our arrival with all staff members being exceptionally friendly and helpful. They even had soft music playing to calm your nerves. Well done Metro Emergency Medical Services!!!

Za
Review №31

Amazing service received. Smooth running system with amazing people assisting and doing the jab.Received the best. Thank you all for your hard work and dedication and for making my experience painless and memorable.

Ca
Review №32

It was a painless and effortless experience. The staff were all incredibly friendly. The nurse made me feel super welcome. I wasn’t cold as there were heaters. I felt safe as everyone had their masks on at all times. Hand sanitiser was provided as you enter and exit. They also play music. It created such a calming atmosphere. It is probably the best place to get vaccinated.

Za
Review №33

People are lag a minute. Music is klopping. Just like Vibe in the 90s

Ro
Review №34

Wow! How seamless! and everyone so professional and warm and friendly. Thank you Metro EMS 🙏

yu
Review №35

Metro EMS WC - Excellent service, friendly, clean and efficient. Done in 1 hour on day 1 of opening the Under 35 category - got the Pfizer jab 😁

Ju
Review №36

Thank you EMS, Pinelands Staff, Doctors and volunteers. You couldnt be any better organized, smooth running, memorable experience and friendly staff members willing to assist and advise. Keep up the excellent work and thank you for your time, patience and guidance in assisting me with my 2nd vaccine and for braving the cold and rainy morning we experienced. Be safe!Thank you to the car guard gentleman for braving the cold and assisting for parking too.

Ni
Review №37

This place was wonderful! They facilitated my getting a J&J, as a person with disabilities they really cared for me! Thank you!

Fa
Review №38

Just got vaccinated. Such friendly and proficient service. They kept all of us well informed throughout the process. It was such a speedy process. Well done for the effective management of the distribution of the vaccine. And having a DJ here playing music is a nice touch 😁

Be
Review №39

Outstanding service! Really welcoming professional team and people centric facilities including gas heaters, background music and snack vending machines. Yes, this City works! Well done Cape Town city managment!

Ja
Review №40

Efficient, friendly environment, taking the old man for his 2nd jab.👍

Br
Review №41

Fantastic and efficient service.... Friendly 😇Calming effect.

st
Review №42

I went to get the first dose of my vaccine today and had the most brilliant experience at this vaccine site! I waited less than a minute to get my vaccine and then spent 15 minutes in the observation area - 20 minutes in and out!! All the staff were so friendly and supportive and the service was impeccable - I could not recommend it more.

Ta
Review №43

Had such an efficient vaccination experience at Metro EMS in Pinelands. I was a walk in and the process only took about 30 minutes. The team there are extremely helpful and friendly. Thanks for an awesome service!

Je
Review №44

Came in for Vaccination 2 and it was very quiet and very organised. The staff were super friendly and I had a pleasant jab experience. I can recommend this location for your vaccination.

Sh
Review №45

COVID 19 vaccination process super smooth and efficient with very friendly staff assisting. 👍🏼

An
Review №46

A job well done by EMS Western Cape, thank you for your service 👏 👍

Mo
Review №47

Absolutely amazing and efficient service. From the parking to the info to the jab. Very organised. I was done in 5 minutes. They take walk ins and have around 20 booths, so I highly doubt you’d wait long even if there was a long queue outside. Booth 10 - you guys were great 😊

Ca
Review №48

Going there was the best, the whole process was easy, and straight forward, the staff all welcoming and friendly. Our Jabs were quick, painless and effortless. Best to go early to avoid the long wait...

De
Review №49

Friendly, Efficient and No Queues!!Came as a walk-in this morning. Was expecting to spend a few hours at the site. Was surprised to be in and out in less that 30 min.The team was welcoming and extremely efficient. Shannon deserves a shout out..she was great!

Sh
Review №50

Amazing organisation. Staff friendly and really trying hard!

Ed
Review №51

Center is clean, professional and efficient. I was in and out within 25min. And both Bradley and Azhaar were friendly, informative and professional while administrating the dose. I will definitely be recommending the Metro EMS western division to all Family

Si
Review №52

Just got my vaccination, and it was such a great experience 😁 Thank you so much.

An
Review №53

What a pleasure to get my 2nd dose here. Fast (a little too fast - would like to see some more first doses in the queue), efficient, friendly, and professional. Well done.

Br
Review №54

Awesome service, and absolutely everyone was friendly and helpful. They even have an emergency DJ 😆

Er
Review №55

What an awesome experience it was, myself ,my husband and my sister-in-law went and the scary and anxious feelings were taken away by the friendly and helpful EMS members. Extra special thanks to EMS member Ricardo for watching over us in the Observation Area. We enjoyed our time there. We were in and out within 30 minutes and thank you so much for the coffee.

Mi
Review №56

THANK YOU Alexandra hospital vaccine site teams for your brilliant speedy service! So well organised, such friendly staff assisting everyone at every stage, and so quick, in and out in under 40 min! So grateful to all of you for your efforts in making this a smooth operating site and for being so professional and welcoming to all of us. Highly recommend this vaccine site!

Ma
Review №57

Excellent service. Super quick and efficient and all staff were super friendly and helpful. I managed to get the J&J without an appointment. No waiting time at all, other than the 15min observation period after being jabbed.My only concern is that they don’t really give or tell you any extra info without being asked or prompted. For example, nobody told me that I shouldn’t do heavy exercise the next few days or (more importantly) that being fully vaccinated does not mean that I can still get and transmit Covid-19 and that I still need to continue practicing the normal safety measures. Most people don’t know these things so making sure this information is shared and emphasised could go a long way to helping people behave appropriately once vaccinated.

Ve
Review №58

Very efficient and friendly service. Got here at 9:40 and was complete with the process by 10am. Do not regret driving all this way. I am helping the rest of South Africa stay safe by taking my Jab. Do the same and take yours nothing to fear at all. Quick and easy, more importantly do not be come one of the statistics that increase our mortality rates.#GetyourJab at EMS pinelands base

Th
Review №59

Excellent service from the government. Thank you so much for your efficiency! Arrived at 8:30 and didnt even have to wait.

Le
Review №60

Thank you so much to the wonderful team working at the Pinelands EMS vaccination centre. The staff are all friendly and helpful. Special thanks to Nicholas Sales for all the assistance and taking the time to explain the process. Keep up the amazing work and thank you so much for putting yourself on the front lines in the battle against covid.

Jo
Review №61

Im so grateful for the individuals working at EMS Western. My vaccination experience has been outstanding: done in under 40min, really friendly and efficient service, and positive energy. Big props!

Le
Review №62

What a quick and easy process! Received my J&J vaccine within 15minutes of arrival. The staff are welcoming, friendly, professional and super efficient. I highly recommend this site!

Ja
Review №63

Friendly and helpful staff. So well organized and friendly. Really made the vaccination process so quick and pleasant. Appreciate you all!

Ta
Review №64

What a great experience! Friendly efficient, informative, clean, organized and caring. No long waits at all. High recommend getting your vaccine administered at this site. #metroemergencymedicalservices

Va
Review №65

Had the best experience getting my vaccination. 35 seconds from car to jab. Friendly, helpful staff, lovely vibe. What a nice team and experience!

Jo
Review №66

Quick, efficient, no queues. Would highly recommend this vaccination site. They maybe could make the entrance signage more obvious

Lu
Review №67

Greeted by a lovely lady. So friendly and very helpful. Really well organized 👌Highly recommend to have your vaccination 💉 done here..

An
Review №68

You guys are fantastic. Im really afraid of needles and Bradley was so kind and helped me to stay calm. Came for the vaccine, stayed for the people!

Ta
Review №69

I just received my vaccination at station one, I had a lovely medical professional help me through it. All in all; a quick, convenient and friendly vaccination station.

Ju
Review №70

Went for vaccination. Very pleasant experience. Clear instructions, quick turn around and very friendly staff. They service about 80 ppl per hour on the day I was there. Thank you to the amazing ems Western Cape team!

Ta
Review №71

Amazingly quick. I arrived 8h40. Its now 8h55 and Im already in the post-vaccine observation area. Friendly and clean. Thanks so much staff!

na
Review №72

Kind, efficient and what public health should be. Forward to a People’s Vaccine

Al
Review №73

I had an amazing experience at the EMS vaccination station today. Fast, efficient and very friendly service and support. The EMS staff really impressed me - what an amazing group of happy and helpful individuals! It made the whole experience of being vaccinated an even more joyful occassion.

Je
Review №74

Incredibly friendly and efficient staff! I am very impressed with the smooth process! And Robbie gave me my J & J with very little pain 😁 In and out within an hour 🤩 Well done and thank you to all involved!!!

Ph
Review №75

Every step was very easy, simple, and it all went smoothly and quickly. They were very professional, friendly and caring, I received thorough guidance throughout. Great service!

Ma
Review №76

Wasnt 100% streamlined but still fast and friendly service. Inside waiting area out of the sun which is nice. I recommend.

Do
Review №77

Big thank you to Karen for getting me vaccinated so quickly!

Br
Review №78

Fantastic service, very helpful and informed staff and ensured that i was in good order from the moment i set foot in the vaccination centre. Very efficiently run operation at this centre. No complaints at all. THANK YOU GUYS! ❤

Mi
Review №79

The staff were friendly, polite and full of humour. They made it fun while waiting in line and the whole procedure was over before you know it. Thank you for all your hard work that you do

St
Review №80

AWESOME, AWESOME, AWESOME experience! Thank you so much to all the staff and students helping and getting our nation vaccinated. Everyone was so friendly, so helpful and so awesome! My utmost gratitude for everyones hard work and efforts at this vaccination station

Am
Review №81

Would give them 6 stars if possible!Received the kindest service. Thank you so much to all those who assisted me in receiving my vaccination - you’re doing wonderful work!

Si
Review №82

Quick, easy & painless. Even got registered the same time, staff is very friendly.These guys are brilliant

Ad
Review №83

WOW! WOW! WOW!What an efficient well run facility. The team were so caring, approachable and friendly. This facility functions like a well oiled machine. This is only made possible by the people running the facility from the ushers to the vaccinators. Special mention to Mr Mentor who really made everyone understand that what they doing is the right thing and that we all in this together. They even assisted the unregistered to register and get the jab. They could so easily have turned them away. These people displayed a true picture of the passion they have for their jobs and their willingness to make a difference in society.I wish they can teach some other departments about passion for jobs. Starting with Department of Home Affairs and the call centre staff at the COCT.Kudos to EMS Team. 🙏

St
Review №84

Had both jabs at the Pinelands Vac Centre....super friendly......helpful.....gr8 attitude.....very efficient......thanks to all at this facility for their professionalism

La
Review №85

Fast and efficient. Great care given and all queries answered to my satisfaction. Friendly staff

Br
Review №86

Wow! Was highly recommended and now I recommend as well. Quick, efficient, friendly service with a smile. Thanks Metro EMS team for showing how it should be done 😁

Le
Review №87

It was quick and very efficient. The staff were extremely helpful and very caring. Im grateful that they did the vaccination for me as their positivity helped me feel at ease. Thank you.

eg
Review №88

Amazing vibe . Vaccine site for teachers .

Nq
Review №89

Quick, efficient, friendly and helpful. Was done in 5 min for my first Pfizer shot (excl. 15min observation time). Excellent service, thank you.

Ma
Review №90

Fantastic service. Staff here are friendly, efficient and even congratulate you for getting the vaccine. In and out in under an hour. Would highly recommend

Di
Review №91

Went for my first shot and what a pleasure! Really well organized with a great setup and amazing staff. Great experience from start to finish. Was in and out of there in record time.

An
Review №92

Exceptional service. Very friendly and efficient. Went for my covid vaccination and they briefed me perfectly, made me feel comfortable, and were super efficient. Would rate higher than 5 stars if I could.

St
Review №93

Very friendly staff and the whole process went so quick. Definitely recommend people to come here to get vaccinated. 😷💯👍🏻👍🏻💯😷

Br
Review №94

Quick, efficient and friendly COVID-19 vaccination service, my thanks to all the staff at the Metro Emergency Medical Services branch in Ndabeni, Pinelands. They were truly awesome!

Kr
Review №95

Amazing place - clean, bright, super friendly, staff is well educated and helpful and up to joke with you, in and out within 20min, super well organized, highly recommend coming here.

Ia
Review №96

Recieved covid vaccination here and the service was super helpful and efficient. Ques were long but moved quite quickly. Lots of staff on hand to answer questions and explain things. Tea and coffee available after the shot for those who wanted it. The staff working under such pressure should be commended for their good nature and keeping calm and professional.Some almost vintage ambulances/rescue vehicles parked there which were real interesting to see.

Ru
Review №97

Thank you so much to the amazing staff and the awesome service received. Fast and efficient. Keep up the great work everyone 👍 👏

Fa
Review №98

Very efficient and neat. Staff are very friendly. Waited about an hour but it didn’t even feel that long due to the great vibe.

Sh
Review №99

Well signed, very clear on where to go. Staff are amazing, friendly, helpful, well informed. Was a pleasant experience overall. Very quick and efficient. Thank you.

Ta
Review №100

Thank you so much for helping us today! Our staff really appreciate it! Everyone was happy and were focused on giving the public a good atmosphere and experience! Keep it up guys!

Information
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100 Comments
5 Rating
  • Address:11 Alexandra Road, Pinelands, Ndabeni, Cape Town, 7405, South Africa
  • Site:https://www.westerncape.gov.za/service/medical-emergency-transport-and-rescue-metro
  • Phone:+27 21 508 4517
Categories
  • Ambulance service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Gender-neutral toilets:Yes
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