Covid protocols was adhered to and was helped very quickly and efficiently

Great experience !!! Great service . Got there at 8, they took people in before opening to help people !!! In and out with 45 minutes and did passport and smart idea ! Lady help me with class ! If somerset set i wouldvr been there all day and wouldnt get helped . Long drive but very worthit from gordons bay!!!! Thanks guys !

Spent 5 hours in the que just for them to lose our ID photo. Was then told to go to the back of the line with no apology. Absolutely pathetic service delivery.

Staff are amazing! Extremely efficient and most importantly, kind.

Absolutely pathetic, waited in line which did not move for over an hour. Two staff members available, we left because of no chance of getting into the building

Best experience Ive ever had of a Home Affairs Office. Applied for ID and Passport, which took about 15 minutes from checking in at reception, having my picture taken in their photo booth, fingerprints and sitting with a consultant. The biometric system is very efficient. Documents I applied for was ready within 10 days. No Queues when i collected in the afternoon. Coupled with the friendly and courteous staff, Id recommend this office to anyone.

The system here is effective and quick. I was helped promptly by friendly employees. I completed my passport renewal process in less than 20 minutes. I was there early though, but if you are willing to be there early, you will be out early. Well done to the manager and his/her staff at Home Affairs Caledon!

Front decks can do with some friendliness and will to live. No lines 😁❤️. Just wish people can get over this hoax plandemic.

Took forever to get a que number but from there the process went smoothly

Queuing since the morning , no one communicating what’s going on inside, no numbers are answered when you contact them, no emails will be answered. Pathetic branch. You will waste hours here.

Was fast and not too crowded. Staff very helpfull

Best Home Affairs in the Western Cape, everything is working like a well oiled machine there.

I am an American and I recently had to register the birth of my daughter. When we first went in to do so we were told that nothing could be done on the day because my immigration status had to be verified with Pretoria. Considering that I had my original valid work permit with me in my passport I found this pretty irritating. They said they would call me back when this had been verified and to be honest, I figured Id never hear from them. To my surprise, they called 5 days later and said I was all set to come in and register my baby. When we arrived to do so we were in and out in about 30 minutes. Im honestly shocked at the excellent service.

My wife had our smart ID cards application processed ( with photographs ) in 30 minutes. Brilliant when you consider the waiting room was full when we arrived. Amazing service!

Quick service, friendly staff and total adherence to sanitisation and social distancing 👍

Wonderful experience this morning. Took 15 minutes to renew passport and apply for new ID. Staff friendly, courteous and helpful. Building clean and airy. Well done Home Affairs!

Applied for passport (R 400) and birth certificate (R 75) on 7 Jan 2020. Both ready for collection on 14 Jan 2020. Great service !!!

Had absolutely amazing service. Had a difficult situation and the help and support we received was beyond what we expected! Service was quick and efficient. Thank you very much!

Compared to Cape Town. Fantastic

Went today to apply for ID Card and get new passport.....Great experience with super friendly staff and was out in 10 minutes....Usually a gut wrenching experience to do business with Govt departments but this was wonderful.....

Went in at around 13:00, sat for about 10 minutes to begin the process for ID, and took about 15 minutes to finish that so in total about 30 mins in and out 👍. And very friendly staff. You nice they nice.

Loved the serves there quick and reliable would recommend to everyone

30min flat. Done and dusted. Applied for two ID applications plus a temporary ID. Was helped/served in kindness and professionalism.

Really amazing service at the Caledon branch. In and out within 1.5 hours for passport renewal and then contacted by text when documents were ready (only 2 weeks later!) Collection was within 10 minutes. Really lovely, friendly and helpful staff.

Standing outside Department of Home Affairs in cold weather only opened at 08:30 not as per website

We arrived at 7-45am and joined the short queue outside. We were 8th. The doors opened promptly at 8am. The process was straightforward and no paperwork was required. After signing in, I produced my passport for renewal and was given a number. I was then directed to the photo queue. I waited a short while before having my fingerprints and photos taken. The guy doing it was friendly and allowed me to check the photo was okay before confirming it. I then sat and waited for the final step. I was third in the queue and my number was soon called. The lady was very sweet. There was no stress at Caledon Home Affairs. There are not the huge numbers that Cape Town needs to deal with. I had the job done in 45 minutes from the moment I walked in the door at 8am. Good job. Go with low expectations and a good friendly attitude.

Very efficient process of application for 3 childrens travel PASSPORTS.No paperwork and no photos needed. Both parents should be present with children and take original ids and birth certificates.

Caledon you are a wonderful team, especially Anisa and the other lady you awesome

Fantastic service with friendly staff. Applied for a new passport. Walked in and out within 14mins. Really good experience.

Most efficient home affairs ever! It took me less than 10 minutes to apply for passport and ID

They were under staffed but I delt with three staff members. They were very helpful friendly and efficient

Does no one answer a phone anymore? I have tried for hours!

We decided to try Caledon as the Wynberg DHA queues are ridiculously long. I applied for a passport and ID online and was in and out of Caledon within an hour. What a pleasant experience. The staff are very polite, helpful and friendly. Would definitely recommend.

Oh no, This place is useless. They just close when they feel like it 2:45 week day its locked . Thy do not answer a phone, oh ja they to busy apparently - this is a joke. The girls 3 of them sat inside from 15:15 doing absolutely nothing. This office finds pleasure in making peoples lives difficult. Wonder what they will do if you do that to them. If South Africa did not have the sunshine we would have nothing. Because in this country not a lot is working and most ministeres and manager in these department are so in denial. No Service more pay = RSAPlease notice how you cannot post your view unless you select a star - # fake star

Very efficient and friendly people at Caledon DoHA

So slow 2 and half hours and I still havent had my photo taken

Great service once in the facility, friendly staff, facility nice and clean - however impossible to contact this office by phone... rings and rings and rings and rings - day after day, week after week...

Best office in South Africa

Be aware that regarding Saturday opening hours, they are only open on the last Saturday of every month. Very efficient operation in Caledon, minimal forms, most functions were computerised, officials were friendly and helpful, signs clearly listed the various fees. Queues were clearly marked, photo and fingerprint function worked without a glitch and their meet & greet officials were helpfull. Only downside was that we queued a while, and I believe even folks collecting had to join the same queuing system... hence the lost star. Allow 1 to 2 hours for your visit.

I like it because when u apply anything from them quickly you get what youve apply. They do their job very well

Came through to Caledon from Hermanus and they closed, and supposed to be open!!. A DISGRACE!!

Took me about an hour to apply for 3 childrens passports. Miles ahead of Somerset West!

When contacting the toll free number they say that passports can be issued manually during this offline period. Then why cant Caledon office do so?

Quick

Systems again offline. Travelling from Hermanus.

Friendly staff but totally understaffed. Had to go 4 times just to collect my ID card. Take a book along to read 🙈

Serious racial discrimination, I just got the permanent residence right to apply for ID here, the staff has to review again whether my permanent residence right is legal to go back to the notice, to the window less than 20 seconds sent me, I drove 80 kilometers

AWNSER YOUR BLADDY TELEPHONE !!!!its Pathetic !!!Get one meager salary for half day work and cant even answer cellphone ????If I could give any stars - I would!