Amazing place been visiting for 5 years, love the experience. (Go try the hottest pool and then take a dip in the fridgerium) Recently they have closed the sauna and steam room due to COVID 19. The food is . . . Not that great, try the black sheep(in hotel, closed for renovations) or the barn(reasonably priced with a killer rump). The breakfast buffet has changed to and ordering service.
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Lovely and peaceful. Pity about curfew regulations that certain activities has to close earlier than usual
This place was lovely and pools wonderful but the breakfast Im not impress with because its not a buffet anymore
Spend 2 amazing days with my family there. Cant wait to go back
Getting there is half the fun. This place is absolutely wonderful. Tranquil, peaceful, relaxing, a place everyone should experience. Summer or Winter, swim in the cold water pool or go to the warm water. Early morning or late at night in the warm pool is the best. The king size bed is so comfortable youd want to stay in it all day but its impossible because you have to experience the breathtaking views and so much more.
Enjoyed a day visit with family and friends, kids had an absolute blast.
This place has so much potential. The beds, linen and pools were amazing. The overall interior needs major upgrading. I had to call for a 2 prompt plug to charge my device. The restaurant food is not good - we had to get food at the garage outside. Theres no menu in the room. Braai facilities would be a great option since the food is not good.
Rooms bad, breakfast went down, pools are excellent
The hotel and casino are great good friendly service.Black sheep restaurant great.Da-Vinci restaurant not so great very rude and not very helpful.The pools and spa great 👍
I love this place. Friendly staff and service Delicious restaurants, Clean room Hot onsen. We hope you enjoy visiting here.
Beautiful people so friendly love it here!!
Arrived after 7 hour trip no towels in roomHotel needs upgradeHot springs nice but facilities and rooms not up to standard for tsogo sun
We enjoyed our stay at the hotel. The hot springs are quite nice. We chose a very busy weekend so what can you do? Just relax and enjoy yourself.The spa was wonderful. Natasha is an experienced and seemingly knowledgeable massuese who knows what to do with clients and their health needs.We enjoyed our stay.
Great service and helpful staff. Covid protocols in place. Enjoyed the night at your hotel.
Thought it would be nice to support the suffering leisure industry but this was a huge disappointment. With reduced staff and reduced services, we were certainly short changed! Not a great experience, especially when u r expected to pay the full rate for half the experience.
Thank you Caledon Spa for an awesome stay. The weather was perfect. Breakfast was delish and so big. The pools was perfect. Were already planning our next visit. Hopefully the bar will be operational by then.
Loved the spa, but the food a Davinci was nothing to write home about pizza tasted like cardboard, milkshake tasted like it was made with box milk and the chips tasted like it was fried with chicken the service was not good at all had to put our own tables together and waited 15mins from a waitress to take our drinks order, but the spa was definitely divine
A day at the spa pools is a great way to relax. You always leave refreshed and rejuvenated.
Indeed it was a great stay,very calming, the pools are amazing, the bed was a real good size and very comfy, the only issue we had was the card to unlock the room door did not work and everytime we had to enter the room we had to ask the receptionist to open for us, she said maintenance would come in an hour but never pitched up
Its a very nice place but they dont have halaal resturaunt
Hot water baths are superior but the hotel stay itself was not pleasant. No place to hang towels. Shower in a bath???? So primitive for a so called 4* hotel. Cant understand receptionist lingo.
Lovely and chilled not so sure about the cleanliness of that big pool. That floating layer on the top made me not want to get it that pool
The service was very bad. Not very accomadating. Front of house staff is not the friendliest. The restaurant menu is very limited and doesnt have much for little kids to eat which makes it very difficult when traveling with kids. Breakfast was a nightmare as there was no oats or weetbix for kids and the staff was all over the place got our entire breakfast order messed up.The security on the premises are rude and does not know how to speak to guest which made us feel very un welcomed.Everything you ask for is a no and they will not even try to accommodate you. Asking for a glass for the room even an ice bucket was an issue. Staff acting as if you are being a nuisance when asking for somethingThe rooms can do with some upgrading our showers taps was loose and the bath had a shade of yellow which isnt appealing to the eye.The pools are breathtaking but thats about itI will definitely not be returning to Caledon spa very soon.
Love the spa. ..its my favourite spoil
I was very pleasantly surprised when the spa manager, the day after my review called to apologize and thank me for bringing up these issues. She said that she would look into correcting some of the things and explained others. She also was very kind to offer me 2 vouchers for us to return and enjoy a better experience with them, for which I am very grateful.
Lockdown has killed the spirit of the hotel and casino. It felt very flat and no one seemed interested or interacted with us as we wandered around.The hot springs in the spa were amazing. Naturally heated water gushes out of the ground and through a series of pools. Even on a cold winters day they were really enjoyable. As a venue it is starting to feel a little tired and in need of some tlc. There is nothing wrong with it, it has just lost its sparkle.
The stay was AMAZING as always... Rooms were great, even the friendliness of staff was pleasant. But the one thing that made Caledon stand out above the rest was the fact that their awesome breakfast has now changed from buffet orders and this was a total disaster.
Were on our way back home to cape town from Warmwaterberg and decide to stop off at Caledon Spar for a night just to finalize what would of been a awesome holiday away. On route to Caledon we called and made a booking for a room for when we get there so we can utilize the hot springs. My wife spoke to a Kay over the phone and when we drove all the way there we got treated so badly by a lady on reception as if we couldnt afford to stay there. Took our details and just told us they will call if a room is a available. We waiting for over and hour and never got any call and it was after 2pm which is after check in time. No1 said we could of use the springs while we wait as we thought we didnt want to pay for the pools while waiting as if we could check in we could utilize all the facilities. My wife and I then decided after the long wait and drove back home to Cape town as we got no call what so ever. We only got a call past 6pm which was 4 hours later to find out if anyone called us. So level of bad service in the front which is supposed to be your most professionally mannered staff. We didnt expect any free bees as we even offered to pay upfront as they we gonna check for an available room. We were judged by appearance.
Great place to spend a relaxing day in varying temperature hot pools, in a beautiful setting. Reminded me of being in Thailand.Book on Computicket to ensure your entrance, since space and visitor numbers are limited.Pensioners discount applies on weekdays, Tuesdays to Thursday.Otherwise entrance is R175 per person.
The bathrooms need a bit of an upgrade. No distractor fans in bathroom an shower curtains must be changed to something else
It was amazing and will book again. Impressed with all the activities. Beautiful view. To much to mention. Looking very forward to spend atleast a week. Awesome staff👌😍🙏Really in love with this place👌🙌Will recommend any one to Caledon Spa🙏😍Very well maintained 👌💐💯❤️😍👍 Even love the layout setup of casino even though I lost. It was great fun. Well done guys. ❤️😁😘
The hot springs were amazing, agents on the phone were amazing but when we arrived they were a bit cold. Rainy days are much better for hot springs, oh and lockers are an extra R100
Lovely place to relax and unwind. I was really missing the room service and the many breakfast options, (Covid protocols) the rotating pool and steamers was shut down, such a shame.. Other than that very relaxing ❤️
Its a great place however if you dont mind some cockroaches in the lights, some broken tiles and little to no vibe during Covid then this is the place for you, overall it was okay, the experience was ok, it was very overpriced for the quality and service, also we were miss informed and not treated very well by restaurant / hotel staff - the reception told us that we can go to the restaurant and place an order before 21h00, we were then refused service when placing the order at 20h50.From my personal experience I will never visit that place again, it was not worth R 4 000 for 2 nights, more like R 500 per night.Also there is nothing going on during covid, there was so many unfriendly people there as well, apart from the hot springs there was not much of anything good to report, our home has a better quality and things to do than the run down hotel, more of a 2 / 3 star - City lodge is better and cheaper, save your money and go elsewhere.
Its is a magnificent special place that is tranquil and also beautiful peaceful and entertaining for all ages.
Good experience overall, particularly with the hot spring pools. But the facilities leave a lot to be desired. The rooms were clean but the furniture was worn. It seemed that some updates were done recently, like the new aircon unit and fridge, but other things clearly hadnt been updated in years. The pool sides were never cleaned, goose poop and dirt were visible the entire weekend. Food was good, but there werent many options. The grounds are beautiful and well kept.
Covid precautions make it difficult to rate. Booking was simple, we were expected and the room was clean. Really enjoyed the comfortable bed and daily clean linen. Sadly the dining leaves much to be desired. There are three restaurants as advertised but one is for breakfast only and one is only Fri-Sat nights. The remaining one, a diner, has a very limited menu. The breakfasts quality is really poor in terms of preparation (this because of Covid restrictions I suspect). The Spa side is well run and the pools great. We did not use the Casino. I would rate the hotel no higher than a 3-Star. Post Covid a better rating may be possible.
Great accommodation lovely and beautiful baths was not impressed with the restaurants
Awesome and relaxing afternoon at Caledon Spa, mineral pools were therapeutic. Loved every moment..
The Hotel was amazing and the pools were exactly what we needed. Check-in and check-out was smooth. The GM was very accommodating and most of the staff too. Breakfast was very average but Leana, our waitress was great and really efficient. The restaurant food was horrible. Da Vincis pizzas looked like a child made it, Black Sheeps lamb chops was drenched in basting. It was just plain and simply terrible. This took away from the overall experience but other than the bad quality of food, everything else was good. Will definitely go back, especially when I need some relaxing and rejuvenation.
Fantastic place to take a break away and have fun and enjoy the food
Eventually everything tasted good and staff were very friendly and tried their best. But it is as if staff are fighting a horrific system. One see them run across the foyer to fetch things. Every order takes very long. Get Bertus Basson to come and work it out nicely. On a weekday Da Vinci has a monopoly. Structure it better and youll fly....
Hot pools were great! Not a huge fan of splashing kids, so it would be nice to have an adults only pool option. What they dont tell you is dont wear a light coloured costume as the water will change the colour 😂 Their restaurant Da Vinci makes delicious pizzas! There should be a clock or two around so you can keep track of the time so not to miss a spa session 😎
Very very nice .. great service
The views are stunning.The rooms are pretty standard.I must however give kudos to the restaurant, DaVinci, delicious and super friendly staff!!
First time there, very good to visit. Will come soon again.
I have been a guest at Caledon on previous occasions, I am not one to complain easily. Shortcomings were reported to reception staff,promises were made that it would be attended to, sadly nothing was done. My husband and myself this time arrived as walk-ins, we were kindly received by the front desk staff. However standards are steadily declining, carpets are filthy, bathroom is grubby. I reported a blocked wash hand basin and a large section of sun filter curtain which hung loose from the curtain rail. Once again nothing was done. Breakfast sady is churned out on a conveyer belt, nothing worse than cold fried eggs. Dining room staff are friendly and trying their best with Covid protocol. I left disappointed.
Firstly, I feel like Caledon labeling itself “a hotel” is a little bit of a stretch as its very clearly an inn.I will not lie, our first night was truly dreadful, because the main and pool bars are closed (due to covid I assume) they had no other operation operational bar other than the bar on the casino floor which has no chairs and you’re unable to sit, relax and have a few drinks with your travel mates.We were forced to sit at 1 of the only 2 restaurants available, the black sheep (which is only operational between 5pm and 10 pm and the kitchen closes at 9pm) or the Davinci, both of which offer absolutely no options for those who are vegetarian or vegan. Which was disheartening. It was a really difficult adjustment for me. The service is not what you’d expect from a 4 star rated establishment, it wasn’t great. It’s not the servers fault though, it just seems as though both restaurants are grossly understaffed, this could be a result of covid.However, the rides turned in our favour, the next day as we had an appointment at the spa which was AMAZING! It truly made up for all the discomfort we were faced with on day 1. The staff is polite, friendly and professional and go out of their way to make sure you’re comfortable. I truly think they saved our trip! They were the MVPs of the trip.The Caledon hot springs were also really good, if you’re comfortable braving the threat of covid and don’t mind being packed in the pools with multiple other people. There a few hot springs and all of them were pretty packed, I’m not too sure that there was a dedicated staff member present to monitor the numbers and ensure that covid regulations are followed, but alas it was a good time nonetheless!Unless you enjoy playing the slots and spending time on the casino floor, this place might not be for you. Another saving grace is SA forest adventures, led by comfort which offers Quad biking, zip lining etc, so if you’re not big on gambling but do find yourself there (because you’re a sucker for an exceptional spa experience or would like to spend time in the relaxing but packed hot springs) please do give Comfort and his team at SA Forest Adventures a try. They are a freelance service that isn’t tied to the hotel. Their prices are also really reasonable and the service is great!I do not recommend the place for a romantic weekend away, their rates are not worth the little that the hotel has to offer.All in all, a disappointing experience, the spa saved it for 1.5 hours, and SA Forest Adventures was a great way to close off the weekend.
Caledon spa is beautiful but not really set up for day visitors. If there could just be designated picnic area rather than just being told bo food allowed. We dont want to braai just be able to throw a blanket and have some cooldrink and snacks.
Most certainly not of southern sun standards.
Friendly staff, but waited very long at reception. There were 2 staff helping, but the 1 girl disappeared. Rooms clean and nice. Spa very nice
Lovely to be at caledon spa its quite and piece full
Rooms were just to far..walk that long passage to my room..just was not nice and both restaurants served the same dishes...
The best experience felt rejuvenated
This hotel is great, it has jaccusis suanas steamrooms, hot tubs in a natural environment, a casino an arcade, a restaurant and even a daycare centre for the kids.
Great place, friendly staff, delicious breakfast, comfortable room. Many activities
Loved it the hot pools is the ultimate
My favourite home away from home. Friendly and very professional personel. Keep the good work up. See you soon
We were just too early for Real deal special, but its ok, next time...Their lime milkshake is still my favourite milkshake in Cape town. Mmmm, no one else in cape town makes it like they do. The ribs, OMG, were amazing, I did send my compliments to the chef. Luleka was our lovely, pleasant waitress.The casino slots were entertaining. I got quite a few free spins /and lots of bonus features, etc. Really lekker.But -my actual reason for driving for 2 hours ... The big hot pool . It was delicious!! Its one of my top 5 favourite places in the world. I didnt want to leave and could easily have stayed in another 2 hours. The more cloudy the better. Mmmm amaizing. Im already looking forward and planning my next visit to that pool.
Loved every moment.
Wonderful beautiful scenery friendly staff clean environments and prices very reasonable
What a way to enjoy the colder weather.
The hotel is quite overpriced for what you get. The rooms are quite old, outdated with visible wear and tear. The hot water spring pools are dirty with algae floating around and appear to have low maintenance. It could do with a clean. I wouldnt recommend. Stay was quite average.Service at the hotel itself wasnt that bad but facilities need an upgrade/clean.
No complaints... Awesome place. Great being in nature
The hotel needs an upgrade the deco and rooms are very outdated and some furniture is not looking great. Covid-19 has impacted the services they offer. Buffet was removed and you have to place your order via the waitress as to what you want to eat for breakfast. There is no room service due to Covid-19 as well. The Covid-19 screening and other protocols are well managed. Hot pools were amazing. However Im Not sure if i would go back though as i feel they are slightly overpriced for whats on offer.
Neat and relaxed casino
It was comfy, I liked that the casino was available from the hotel directly, helped when it rained. Nice that the room had an aircon and carpet flooring made the room comfy. The spa is a little of a walk and pool water wasnt clear like other hot spring resorts but it was still neat and nice
It is nice there. Getting the tickets is a mission. You can buy online, but you still have to fetch the tickets at checker or shoprite. You cant just use the reference number and ticket are not sold at the entrance. Would help if more information was given on arrival. Having drinking water made available to remain hydrated would be great and having to pay R50 for a locker on top of the expensive entry fee is not great.
If the hotel is at the Casino, we enjoyed it,
Hot Springs is Lovely, Hotel needs a revamp/ Upgrade Desperately. Hotel is very much a 3Star experience & doesnt warrant a 4 Star Rating.
Disappointed. Website states Restaurants are open.: “The Black Sheep Diner also offers colourful local South African dishes daily for lunch and dinner.” This is unfortunately not true and when you bring it to the food and beverage manager’s attention, he just laughs about it. We traveled quite a distance to enjoy our day but were rudely awakened.
We use to often visit caledon spa as a family holidays away6or even just day visit... However this time the visit was terrible. The prices have not changed but the availability of services is shocking, the hotel seems neglected and poorly maintained. Our bathroom ceiling was mouldy as well as the tiles. There is no in room dining services (due to covid, which makes no sense) and no on site restaurant besides Da Vinci at the casino which you have to go an collect yourself and we were offered KFC as alternative meal option which we also needed to go and get ourselves in the town. No in room dining service at a hotel then you shouldnt be hotel but rather a self catering resort. Breakfast was not great, no buffet and a small list of options. i asked for boiled egg for my daughter and was told only scrambled and fried until i persisted that she go an ask the chef in the back to boil the eggs. And if you expect a good cup of coffee for brekki, you will get vending machine grade coffee. I called the reception asking for 3 pool towels and they insisted i pay R200 deposit per towel. In my experience of hotel stay it was the first time a hotel demanded R200 per towel, its usually standard to give your guest pool towels at no cost. Photo booth at games is broken (blurry pics) but still in operation taking in guests R20s. Quality and service has dropped and in some cases removed completely but price remains the same! This hotel could be old but charming but but its getting old and miserable.
After a long covid.it was a treat to go out and enjoy some off time.boiling hot spring pools.nice walks.spa treatment.great food.neat rooms.priced right.will be back.
Spa and wellness centre is great,the casino not for me,especially the Slots I suppose the other entertaining spots is better.
Excellent service. Good treatment at the spa. Very strict on covid protocol.
We booked a suite at the Caledon hotel and spa for a weekend getaway. We had excellent service, the staff in the hotel, restaurant and spa were super friendly and helpful most especially Eloise.However, the rooms are in need of a revamp as everything seems quite old. The doors are creaky and stiff. There are 2 TVs in the room neither of them smart TVs. The towel warmers dont work. The toilet light goes on with movement and since its in the room, if one person uses the bathroom in the middle of the night the room has that light creeping in until it switches off automatically. The pools are not very aesthetically pleasing unlike other hot water spring resorts and need to be cleaned more often. For the price paid for a suite at this hotel I did not find it very worth it.Overall the experience was good. The view from the room of the garden was lovely. The room was quite comfortable and it was peaceful. The spa treatments were amazing and Belinda was a brilliant therapist.
Always enjoyable pity about covid and restrictions put on certain hotel
For a private gateway its a good place to be.
All the staff are super friendly and helpful.
Awesome. Hospitality great. Atmosphere relaxed. Food delicious.
Long wait at restaurants. No spa or activity info in rooms. Unfriendly security at gate. Dont even greet. Bad wifi.
If youre looking for a weekend away destination, I would not recommend the Caledon. The rooms are old, dilapidated, food quality is non-existent. I know its COVID times, but they not even trying to make it enjoyable. For the amount of money one pays for a room, you would expect a higher standard of quality. Pretty shocking to be honest. Oh and the breakfast must of been the worst breakfast we have ever had. One that made us wish we skipped it and went to Wimpy.
Good experience about 2 hours out of Cape town.The natural Pools are a must!!Should you decide to go, make sure it isnt on the weekend (if you prefer a more quiet experience) besides the pools theres not much to do really so this would be a half day trip
Not much to do there during Covid.
Very pleasant to visit.
Wow, to say I am disappointed, is an understatement.We got there’s 2:20pm to check in and they could not find my payment I made online to secure my booking. I booked a Valentines Special. This included a R350 dinner voucher and R400 Spa Treatment voucher.Took them 10min to determine which room was ours. Off we went while they looked for my payment. Rooms were dated but clean and comfortable. There was no tea or coffee in the room.We went directly to the Spa to check what’s on offer and book our treatment. We were told that they were fully booked and that we could not have any of the treatments. We could however redeem our voucher with facial products ( which are all seriously overpriced ). We asked if we could swap our voucher for a food voucher then. No. Could we use it at a later stage? No. So the voucher was a no go.In the pools, one of the other people staying there suggested we go and place our order for our dinner right then and there, as it is crazy in the evenings with massive lines etc. we were doing to eat in our room anyway. We went and placed our order and said we would like it ready at 8pm. We went to fetch our food as room service ( that is advertised ) was not available. We took our food to our room, to discover that they had given us styrofoam containers and 2 plastic forks. We were having steak. Sauces were missing. So back I went to get the sauces and ask for plates and proper cutlery. We were given plates after I had to beg and was given 2 plastic knives. I had to beg and explain that we ordered steak and could not eat it without proper cutlery. The sauce we requested was not available. The sauce they gave us was off and sour ( cheese sauce ). By the time I got back to the room, our food was ice cold. We ordered our steaks to be medium to well done. It was raw. The wife and I had our cold chips and a few pieces of steak from the edge that was kind of edible. I was too disappointed and tired to complain again. We left it and went to sleep. Suddenly our room phone started ringing. It was 10:30pm. I didn’t answer. There were kids and people running up and down the hallways and banging doors till past 11.Now the wife and I are turning 40, so in no ways are we old folks or fuddyduddies. However this was not a relaxing evening as we had planned.The next morning we went for a last swim in the spa pools ( very green and slimy with algae ), but we didn’t mind.We went to check out and we were presented with a bill. They had found my online payment but said they put me in a room that was R218 more than the room I booked online. I never asked for another room or was told that the room they are putting us in, was going to cost more. I of course said that it was ridiculous. They plainly ignored me and waited for me to pay.By that time I had had enough and just wanted to leave. I paid them and left. They did not refund of the R400 for 2 pool towels. They will pay that into our bank account during the week. I am not holding my breath that we will receive that.There were no porters or anyone to assist you outside the hotel itself.Very very bad service and not a nice time at all.
Phone yesterday afternoon to book, the lady at reception was rude by trying to get rid of my on the phone. I requested the spa price list to be sent so I can book in advance. I was rudely told she will do it when done with booking in someone and I said sure I understand. Its the next day and I am still waiting for the email. We are booking in later but not sure of the custstomer service is like that when booking in, we dont feel like experiencing even worse service on arrival... I suggest you update your reception staff with customer relations courses. Next time instead of being rude and treating your clients with disrespect take their number and phone them back when it is more convenient for you to talk. Contemplating rather going to Le Franschhoek.
- Address:1 Nerina St, Caledon, 7230, South Africa
- Site:https://www.tsogosun.com/the-caledon-hotel-and-spa
- Phone:+27 28 214 5100
- Casino
- Hotel
- Restaurant
- Spa
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- The Caledon Casino1 Nerina St, Caledon, 7230, South Africa
