user
Gutter Nuts
14 North St, Witfield, Boksburg, 1459, South Africa
Appearance

Comments
Re
Review №1

I will put it in one phrase.... AMAZING, first time I used Gutter Nuts and honestly will be using No one else in my projects in future. The helpful, accommodating, well priced, on time as per their commitment on a Saturday. Please kepp up your service South Africa needs more service providers like you guys

Ju
Review №2

Some of the best service you will get for your Gutters👍💪

Ca
Review №3

We had Gutter nuts come install gutters on our house 1 October 2020On 11 Dec after the first good rains I contacted them to advise the run offs were incorrect, the gutters skew, they were leaking and the end caps were done incorrectly18 Dec I once again followed up with them as I hadnt heard back.I eventually heard back in January and they came out on the 16th.Juan (QC) and a labourer came out. They ripped out the old silicone, tossed it on the floor, replaced it and left. JOB NOT COMPLETED25 Jan I was in contact again as the problem was still not solved.Due to all the rain in Feb I was forgotten and I once again had to make contact20 Feb (Saturday)they again came out with a team,looked at the job, Juan suggested another down pipe to be installed, and fix the end caps not done properly, and the missing covers for joints needed doing. This would have been discussed with the office and they would come back to me JOB ONCE AGAIN NOT COMPLETEDI never heard anything back until Saturday afternoon 27 Feb at 2.51pm, they are in the area can they come finish the job?. We were not home.When I phoned in the week to find out about my outstanding job, I was told with all due respect we tried to get this job finished on Saturday but you werent thereWe then arranged that I would be available once again on 6 March - Saturday (they are apparently never in my area during the week). They eventually arrived at 4.20pm to complete my job.They knew nothing about the additional downpipe that Juan had suggested, so obviously didnt have it, they had 2 joins but the other 2 outstanding reverse joins they didnt have. They werent sure, maybe there wasnt stock. Bear in mind this was part of the job from October...As they arrived so late, the end caps that were never installed properly would not be be fixed in the time they had, they would have to come back ONCE AGAIN JOB NOT COMPLETEDThey were not aware of the problems they were expected to fix, as they were apparently never told so by Juan (QC/site supervisor, or whatever he purports to be)Phoning the office again on the 8th of March, I could not get hold of anyone, this I later discovered was due to my number being blocked by them.  Juan phoned back and I missed the call. Numerous messages left, calls and WhatsApps for Juan or Charl (the Salesman) to phone me went unanswered.I eventually got hold of Juan, the reason the downpipe wasnt sent on Saturday, to complete this job was I never paid for it, I never asked for it, I never advised the office etc. Etc. This is despite him advising he would do the necessary so that we could get this job finalised.  They would also have to look for stock of the outstanding materials (from October) and see when they could fit me in to their schedule.In my discussions with Juan about the lack of communication between themselves and my ever mounting frustration for a gutter job that 6 months down the line has not yet been completed, I was told by Juan not to raise my voice or be difficult and he promptly slammed the phone down on me.In our complaints with Charl about the poor standard of the job done, we advised we just want the job completed correctly and he couldnt possibly be proud to put his name behind such a sub-standard job, If we couldnt come right we would have to take this to social media...his reaction...if thats what you want to do, go for it,He is Sales and its not his problem.I have never in my entire life had the misfortune of dealing with such an utterly useless, dishonest and below standard company with an absolutely dismal attitude towards customer service and doing things the right way. If you do try escalate your problem, it appears that there is no one in charge there; which answers so many questions. There is some mystery owner, but no one has his contact details and he cannot be reached.The lack of service from the apathetic just the salesman to the inept labourers and quality controller have left a very bitter taste and I would never recommend them to anyone

Ca
Review №4

Let me start with the office my word the level of intelligence is out of this world quick answering, ready to hear you and respectable... it feels like you talking to someone who really cares... then theres the solutions the teams come up with that are simply out standing! The sales rep was open, honest and treated my property as if it was his own. I recommend Gutter Nuts for all Gutter needs because they just get it done better than any other I have seen before... theres nothing more to say accept that they are amazing i hope this review gets read by anyone in question .. the answer is right here!

Th
Review №5

At first they made a mistake with one of my down-pipes of the gutters but after reporting it, it was resolved quickly, Job looks good and is functional.

Sa
Review №6

Excellent service!!! Highly recommended.

Ra
Review №7

Replaced GuttersGreat Workmanship

An
Review №8

Installs the screws holding the gutters up into the fascia boards with nothing backing it or able to support the gutters themselves.Claims that we are not liable for any woodwork that is enclosed or behind a Fascia. They clearly do not know how to install gutters, just randomly drilling the screws into the fascia boards with knowing whats behind or supporting it.Also claims that Also this was only on one section of the roof where the gutters were installed (Not the whole house) how would you know? You were not even present to check when the contractor was installing the gutters in the first place.Also claims that R950 to repair a problem I feel is a steel where as other places dont even bother to get back to their existing clients. similar to your pathetic service.Your gutters will fall off then they will charge you R950 to come repair each screw that falls off. Avoid!

ja
Review №9

I made 2 appointments with the company via phone and both times nobody arrived to quote for the job, after i drove from Edenvale to Wynburg twice at my expense and my time and petrol, would certainly not recommend them to anyone, very unproffessional,. Would hate to see the work if the service is this bad before they arrive

Li
Review №10

Great Service, neat job.

Be
Review №11

One of the best of clients a pleasure to have. Am his Real Estate agent.

Lo
Review №12

Excellent!!

Information
100 Photos
12 Comments
3.9 Rating
  • Address:14 North St, Witfield, Boksburg, 1459, South Africa
  • Site:http://www.gutternuts.co.za/
  • Phone:+27 11 828 8477
Categories
  • Gutter cleaning service
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Similar organizations