Never answer the phone. Dont respond to website inquiries. Just another useless Sterns store just like Greenstone. Dont waste your time with them.

Very bad service and negligent with their products .. Has already sent ring twice because of bricks that are falling out now it is the 3rd time that bricks fall out and it now becomes really unpleasant ... They say about the ring just 2 sizes to make smaller is a perfect size let the bricks not fall out and again they take our money for resizing then it is not even my ring size soo I will never again buy at sterns nor refer clients there.VERY BAD!!!!!!!

Very bad service .. will never buy sterns again or refer clients there ... They are very unreliable and they are just behind your money. We bought an engagement ring that had already sent him twice because of stones falling out and the third time the stone fell out and then we returned the ring.VERY VERY VERY BAD!!!!!!!!

Bought a watch at reasonable price most beautiful jewelry and helpfull staff 👌👌👌

My mother made a purchase of a ring on the 8th of June 2019, in which a deposit was made. We were advised that it would take 4-6 weeks MAX!!!!! Needless to say that it has been a journey full of treachery to say the very least.We were advised that communication would be made when the ring was available, 6 weeks came and passed; no ring!?!?!I personally gave them a call on the 7th week, and was told that it wasnt available yet, and so the journey began.No communication was made to put my mom at ease, so I called AGAIN on the 29th of July( way over 6 weeks) and they couldnt trace the reference number on the receipt 🙄!!!!!!! And eventually, the ring had been in the store for however long.So I called the store this morning(3rd of Aug) to enquire about their operating hours and was told 5pm... fast forward to 16:47 on the dot, I get there, and of course its closed!!!!!!!!The operating hours clearly indicate 5pm on Saturdays, how is this not adhered to!?!!?! I dialled their number on numerous occasions, and they finally picked up, so I enquired about their operating hours again, and was told the store is closed, so I asked again what their operating hours are as I was outside at 16:47, and she said that they close at 16:45!!!!STERNS, WHAT ON EARTH IS YHIS MADNESS!!!!!!!

When you need more than just jewelry this is the place.Friendly and professional service from all staff members also very understanding on the clients needs.Theres not a big range of jewelry but what they have is beautiful and affordable on most pieces

Ive been standing in store for 30 to 45 minutes unattended. Many customers have come in and out after my husband and myself and have been served with no issues. Because we are the only dark ones wanting to buy. Ridiculous

Not very happy with service almost three weeks and cant get hold of anyone to help me with my query. Sterns East grand mall need some tlc

Grear stòre.

Excellent service

Friendly staff

Getting engaged