Its a Saturday. Why are there only 2 counters open with 14 people waiting outside? Is this the service your customer gets? Your shop is mother big. And dont tell me youll do better. I see youve been promising that to everyone. Just do it dont tell me about it.

Clean, efficient and Covid compliant. Resolve queries tactfully. Give advice on products

Good day Telkom East RandThank yiu for the wonderful serviceI actually would like to work for this store, I am based in one of the stores in Cape Town, so if you have any sales positions let me know, you can send me an emailThank you

Service is really slow at this telkom branch. An elderly man waited over an hour for service and in that time atleast 4 customers left the store ... Its only 10.30 so clearly it cant be lunch break already but staff left the store instead of helping.

Worst service ever recivied from Telekom, this shop doesnt even answer their phones. Upgraded and ordered my phone in Saturday was told Id have it on Tuesday due to no stock and lo and behold its Thursday and I cant even get through to them....

Staff is extremely rude and unpleasant @ Telkom eastrand mall when you go in they also never answers there phones when calling . If you really want to go to Telkom rather go to lake side mall the staff there is friendly and helpful. I dont even think they deserve one star rating

Very help full and pleasant experience will recommend any body

By the time I reached a consultants desk, I almost apologized for inconveniencing them by requesting service. Lackluster performance by this individual is a concern.

Tried to call Telkom eastrand mall many times no answer which is disappointing. Cant even get a answer out of them

Very efficient service and friendly staff. Also Covid19 protocols were safely followed.

Had to wait almost 2 hours in a queue just to do a sim swap. The service is excellent though, the waiting time is just ridiculous!

Pathetic service. - The staff are extremely rude and unhelpful. System is always offline. Ive been trying to upgrade my phone for over a month now and the new excuse is we dont have stock #byeTelkom

Do not deal with Telkom they are not trustworthy filled with lazy staff who dont know what they are doing and they will rob you blind

Waited about an hour to do a simswop only 3 assistants and no sense of urgency

Dont use Telkom. Staff are so unwilling to help and it will take 6 months to cancel your contract. Choose a different service provider.

Friendly and helpful

I have applied for a contract 3 days ago. Where I was told the system is offline. But they will load everything on so long and I must come back Monday. I went back the lady that helped me was not at work. I had asked one of the ladies if they had loaded my application yet. To which she responded they have not and will. When I try and email the lady that helped me I get no response and they also do not answer there phones.

Service very bad , go in to purchase a WI FI modem only to be told after 30min they have no stock. Dont think the staff know what stock is in the shop. WHAT A DISGRACE

Best customer service I ever experienced there. The stuff is quite ego to help customers. Their contract prices are affordable and they have every latest gadgets.

The guy that helped me was very friendly and helpful

I waited 2 hours just to put data on my sim. Very poor service.

This place is as useless as chicken teeth. Stay away from Telkom. Your money will be better spent ells ware. Bad news company. Be warned.

The staff were extremely helpful and assisted me with what I required. Thanks 😊

READ OF THE SPEECH TO EXPRESS MY THOUGHTSI was there yesterday delivering my stock as head-crew. It was nice day and good to come and work. Good welcome too. But it a matter who came first. As a manager I respect my co-worker as make it done. As my boss said everybody have a home. I the receivers love me much.

I went to Eastgate mall(Express) today to do a sim swap at a Telkom Store, I got a consultant by the name of NODUMISANI MKHIZE,The first attempt failed, 2nd also failed and I was confused, told her I dont understand whats the problem cause I ricard with my own details, and she got upset saying that Im calling her a liar, she developed an attitude, disappeared for some time, then grapped the papers and went to another consultant who confirmed the same thing and she gave me the nasty look and walked off.I mean really?Being nice to people doesnt kill.I walked out the store into another store and bought myself Vodacom sim, i know Ill never regret.

Very frustrating to go back and re-do the transaction as the previous lady did everything wrong.

Ive applied for contract phone on Wednesday and I was told that it will be approved within 7 days and yet I ddnt get any approval text nor call so whats the matter because its now 7th day

This applies to all Telkom stores!I dont like queues. Offline every now and then.They have great products and will give them 5 🌟 if they can just improve their service and efficiency. Also, calls and emails are hardly ever answered.

Great place to shop. Big and spacious mall. Theres covered parking, besides that, theres parking all around the mall closer to every side of the shops.Has a few halal eating places. Newly acquired cinnamon and krispie Kreme. Links up to the pick and pay hypermarket.

Nice quick service

You never fail to get what you need. Good phones . Good internet deals. Amazing Internet bundles

Queued for 40 minutes and did get the service I wanted in the end

I swear they should just disconnect the phones in the store because no one will answer your phone, it just keeps on ringing and voicemail. dont post numbers if they will not be of use!! had to go to Eastgate to get proper service

Poor service no wonder TELKOM is auffering. Want to take out a contract for R299 for a xompany then 4 workdays later they tell met the company so not have any credit so it does not have a credit score I cannot take the contract out??????

Very rude consultants. No sense of customer experience. It was so disappointing really ended up leaving the whole exercise.

Long rows

Telkom as a whole, considering the offering and the prices, is great. A save a lot of money with Telkom. Had one unpleasant experience with the store when the clerk loaded incorrect information and gave incorrect information and it took us a while to get things right, however subsequently this was fixed. Some members of staff are very friendly, others not really. Overall, Im happy and look forward when Telkom reaches new heights when these issues are sorted out.

Poor Customer Service, Yall have Arrogant rude customer Consultants. I will never set my foot at your outlets again 😡

Not helpful and not friendly might aswell close

Very professional and I was also assisted by a gentleman that took me from the line outside after asking the girl in front of me if she would mind if he assisted me before her

Had a query about a cellphone purchase I wanted to make. I only had to dial your number twice to confirm that the reviews/comments below were nothing short of the truth. Just twice. Do you guys ever answer your phone though?

Its not Telkom, but Nandos. Food was great, warm and fresh... Just need to work on staff etiquette and cleanliness of tables

Didnt get good service here

Heart welcoming Mall

They close for an hour when receiving stock. All staff standing in the back doorway doing nothing. Have new WiFi phone delivered without notice and the old land line cut. The new phone hasnt worked in a month despite calls and visits to telkom. And they want to charge for their service . Wonderful service -

Convenient, Big, Clean! Its a 5 for me 👌

I went to this Telkom to get a sim swap for my contact cellphone and I didnt get the service i expected, i waited too long about 15 mins before i was attended to and they didnt manage to do the sim swap but they claimed they did. it was frustrating as i had to go into another Telkom shop to get what i needed.its like they dont know what they doing

Depending which one you visit. This branch staff is not up to standard. Visit rather Carnival Mall. Excellent service can not compare

Nice shopping experience. All under one roof.

Please remove numbers on site as you do not get through as well as store numbers doesnt get picked up. Very frustrating when you would like to get more info on products and upgrades. I also tried over 15 times if not more to get through to 10213 line. Why give two options and really there is only one very inconvenient option overall which is that you have to get to a store to get assistance?

They actually dont care about customers, you go there because of answers you cant get on website and call center. They say go and phone the call center. Why have they opened the branch? Then you call the call center they go to the nearest branch.My advice dont use Telkom.

Very good service at this shop

Original post posted 5 months ago..Telkom took R700 deposit to install internet.they then called back yo say they cant help.they still have my R700 deposit over a year later and cant get any help whee i try contact them. Daylight robbery...contacted call centre on numerous occasions and even filled out forms to get a refund and always the same generic answer...we sorry...contact call centre or the most popular is we have forwarded your request to accounts department.two years after taking my money im still fighting the same battle

Good service. Everything together in 1 place

I had to go in for a sim swap. They helped me quickly and easily. Great service.

NEVER USE TELKOM TRUST ME! YOU DONT GET WHAT YOU PAY FOR AND ALL THEY DO IS LIE TO YOU 24/7! Most unhelpful and disgraceful display of service and quality youll ever see.

I received excellent service from Mapuram at Telkom East Rand Mall & Thabo from Huawei!!!!!!!! Theyre awesome.

Ok

BY READING ALL THESE BAD REVIEWS CANT TELKOM SEE THAT THEIR IS SERIOUS PROBLEMS REGARDING THEIR SERVICE DELIVERY OR SHOULD I SAY LACK THEREOF? BUT WHEN IT COMES TO DEBITING OUR ACCOUNTS THEY QUICK ON THE DRAW!! I CANT BEGIN TO DESCRIBE THE HORRIBLE SERVICE ON THEIR PART..I THINK ONLY 1 OUT OF 100 PEOPLE ARE SATISFIED WITH THE TELKOM BRAND..TOTALLY UNACCEPTABLE IF YOU ASK ME..!!!!!!

Nice large mall you will get probably anything you are looking for obciously as per all malls at a small premium

Have always had good service from this store. Very friendly and knowledgeable staff.

Long queues each time I have the misfortune to go here. Inflexible; difficult staff who show no urgency or sympathy for people who routinely wait between one to two hours.Telkom simply have no respect for their customers time.

Waited long in the line, but once we got to the agent, we received friendly effective and efficient help.

I have been trying to contact this store to return the faulty device given to me a month ago, you simply do not get through at all, telkom has also messed up my billing leaving me short for the month. Super bad experience so far with SAs slowest network

It was awesome, they did everything I wanted.

Service can be better and knowledge of their products sucks

Never answers office phone and if it does ring ita like they just pick up and put down need assistance

Service great and quick here. Was just in and out and I had my querry resolved speedily

Delete your listed number!! You are a telephone company and you ask people to rather visit the store.. seriously?

Telkom promises big but delivery is always not up to scratch. Mostly offline... Like how come?

Helpfully staff - good cell phone contracts

Fast service ... like the free sim swap.

Quick and efficient, Charles was very helpful and friendly. Signed up a contract and was out in less than half a hour.

No wonder Telkom is in trouble, nobody answers a phone at the shop. Luckily for the public there are other service providers.

Should have a self service desk ...then the service might be better

They are the worst...they always book in my phone for repairs with the incorrect imei number. Which baffles me to how they dont have it stored on their system. Bunch of jokes. I cannot wait to be done with telkom...because of this place.

Being here eases my mind and heart

Can the correct phone number be advised. The one on the website is not being answered.

Very disappointing. New parking created too far distances

Good service from the consultant.

They advertise they have a WiFi hotspot for people with the Freeme family package at this mall but I could not found any 1 telkom hotspot as advertised...

Wonderful, friendly and helpful staff, so happy we changed to Telkom.

Tried to port my number to telkom on 18 August 2018 today is the 25 August 2018 still no number port. 3 phone calls a day 2 visits to telkom stores 20 excuses and trip to mtn still no number port.. well done telkom you have managed to waist 1 week 18 phone calls and 2 round trips of 300km each. I live in the freestate I drive 150km to east rand mall for nothing . Please feel free to collect your useless phone from me in the freestate i will not be driving to you again

Not recommended if you want quick and efficient service

Waiting to long to be helped. System very slow.

I avoid going to this place after a staff member displayed now willingness to assist me 5 years ago. Ps -My household and extended family is with telkom and Ive brought over 30 people to subscribe at telkom.

Telkom has to be one of the most deteriorated well known brands in South Africa. With uninterested and lazy personnel, absolutely terrible aftercare service, phone numbers and emails not being answered, service is definitely not a strong point of this company. Telkom still does not recognise that no matter their regular adverts and superior product pricing compared to other similar service providers, prospective clients will not be enticed to leave their present service providers to migrate to this company with its disgracefull service reputation. Most people prefer paying a bit extra, but want and need quick and effective aftercare service. Time is money and clients cannot and will not spend hours contacting and reporting issues to Telkom without any reaction. I am always amazed how this company remains afloat when so many telkom clients complain about them. (Refer to the Hellcom website!)Telkom wake up!!!

Manager was unaware of Telkom pay as you go. Said the outlet I bought it from sold me the wrong recharge voucher and that I must take it back and tell them!!! One voucher does for mobile AND landline. Just different numbers ON THE VOUCHER for both. The more I told him (and showed him a voucher), the more he said it was wrong! Wake up Mr Manager and get with the programme!!!

I wouldnt recommend telkom to anyone else the worst network to choose for moblie contractsPs talking from personal experience

I lost my phone and asked to do a sim swap. The guy couldnt help me because I needed proof of residence even though I have been with them for over two years. So I asked him to block the card temporarily until i return the next day with my much needed proof of residence. Not to my surprise, the guy who helped me the previous day suspended the card wrong, so the sim swap couldnt be done. So a different guy who tried helping told me he launched an incident report for them to unsuspend the card and told me it can take 3-5 days. It is now over 8 working days and the card is still suspended. This is poor service at its worst. I use this number for so many things and its a contract sim and yet it feels like they couldnt give a ****. Telkom is only good as long as you dont run into a problem, but once you do they cant help you. I guess I have no choice but to wait until someone in the company decides to unblock my sim. The sad part is that there is nothing I can do but complain, and since they dont care about their customers, this might even fall on deaf ears. Service delivery is not what they are about. My advice to anyone reading this. Dont let their cheap data and fancy adverts fool you. Once they have you on contract you signed a deal with devil. Theres no-way out unless you buy yourself out and they still get the money, so guess what, you loose.

Rude and impatient staff! Dont try to call them, you will waste your time.

Absolutely usless staff, you will receive help but you must first make a scene

Terrible. You can forget to call this store. Phone is just ignored. I am forced to go to other providers to get the equipment.

Need customer service improvement sraff does not take thei customs seriou

Dirty, no aircon,waiting forever,staff sort of ok.overall its a disgusting place,like most of the post offices.

At least they could assist. This is one of the places where u ha ve to wait but its worth the wait.

Service is great their stuff👌. Though something must be done about their store room. It took forever to locate a phone that I had bought.

Every time ive been there telkom was offline and could not help me

Unhelpful and unknowledgeable about there own product, couldnt even tell me what is the fastest telkom line in my area.

Clean with friendly staff and helpful fast