Thank you for bringing this to our attention. We have addressed the incident with our receptionist. However please take note of the following:We allocate a few appointment slots per day for emergencies, which we fill on a first come, first serve basis. If we are fully booked for the day, we do advise patients to try with all the other dentists in town or we take their number and contact them, when we have a cancelation available.All new patients gets asked the question if they are on a medical aid or not. This is done to inform them of any consultation costs, contributions or authorisation that needs to be obtained.
I gave them a call in desperate need of help for my 3 year old, and the lady who answered was very Rude! To the point that I felt I wouldnt even bother to ask her name she might just snap at me,kind of Rude, Completely unsatisfied because I understand if they fully booked,The least they can do is advise or refure one to someone whom could help... I MEAN ITS A CHILD FOR HEAVEN SAKE, SO BECAUSE I DONT HAVE MEDICAL I GET TREATED WITH THE MOST UDMOST RESPECT!!! Sorry my dear for disturbing you. Was just calling like everyone else does thats what Receptionists are for.
Speedy service and excellent Dentist
Very good dentist !
Good service
Excellent