Unorganised.There is a security guard present that sends around a list. On this list you write your name. This list dictates the order in which the guard lets people enter the office.Every 15min seven people are let inside the office. Standing in the general line outside does not guarantee you a spot. Make sure your name is on the list and try and listen when your name is called.Arrived at 7:00 with the line already being this long. I think for you to be first in line one has to wait here from way before 6:00.

Useless and disrespectful supervisor, So useless my application was never going to leave that office. After being in the line for 6bhours she tells me I must go to Secunda and she was just plain rude as if she owns the place, forgetting we pay them with our taxes

Useless, unorganised. Only two people doing some work. People waiting for hours!

On the one hand I must say that there are two individuals (Whose service I experienced) that work there that are super fast and super efficient, on the other the departments systems are ineffective. I would suggest a separate counter for collections which would free up resources for applications - or maybe one day a week where the office handles only collections. When the system is offline (as it so regularly is) would it be too much to ask that one person make a 2 word post on the facebook page System Offline and then System Online when it is back online. This is not the 80s when tech was slow and scary... we are already in the 21st century.

Second time Ive been here and both time had great service! Was in and out within an hour with friendly and helpful staff.

Waiting for hours. Friendly staff but they are short staffed and needs people who can work fast. All systems were working.

Its the only fasters place to do anything at home affairs Bethels,most of us travel from Witbank ,secunda to do it in lethal.Witbank always full,Secunda is always off-line.BIG UP BETHAL

They are not orginised. You stand in a line for hours with people pushing into line as they want. Their friends gets 1st ptiority. 1 counter open of 4. They need organising. My xperience here. They are useless really.

Awefully slow. There is very little order on how buisness is conducted with people being treated badly. Building over filled and seating insufficient. Expect a long day at the home affairs just to get the simplest of tasks done. Very understaffed with staff working at a slow pace and everyone vanising at times leaving the queue to grind to a complete hault. Bring water and something to snack on to help pass the time.

The staff are competent and the service is tolerably good, more so than some of the surrounding home affairs offices.

Iv had a passport since 2008 now i need to renew it at another home affairs but i cant apparently the home affairs in bethal did not register on their system that i collected my passport its been 10 years how can that even happen? Iv been traveling with this passport and the system states i still need to collect my passport. I really give up i fail to can.

The service was just magical when I applied and collected my documents.

If you have to apply for an unabridged birth certificate and you need to fill in DHA 24 and DHA 288, MAKE SURE that they courier the hard copies to Pretoria or else you will never get the certificate. I am actually still waiting for mine (Applied in early July)

Poor service at the Meeter/Greeter counter. Weve been standing in line for more than a hour just to get a number.

Although The Personnel had problems with their system on the day of my visit they explained the problem but most of all they were friendly.

Worst experience ever, was 9 months pregnant and had to wait for 5 hours to get ID book

Lovely place

KFC