user
Springbok Pharmacy
Shop U1-U5, Alberton Mall, Voortrekker Rd, New Redruth, Alberton, 1449, South Africa
Appearance

Comments
Ta
Review โ„–1

Since 1993 buying from Springbok Pharmacy. I have learnt and benefited a lot from their business model. I dont know why did you sell it to expensive Dischem. People in Alberton are going to suffer as a result. Springbok Pharmacy was like an eye opener for me because they broke the barriers not our bank accounts. They were independent and were prepared to explore the medical territory. Tell us why did you sell it to Dischem could you not give investors to buy from you? Springbok staff is not allowed to say a word what a gag๐Ÿ‘Ž๐Ÿคฎ

Ri
Review โ„–2

Springbok Pharmacy is great as long as you dont expect service ...if dispensary says 5 min more and 20 min later you rather ask for your script back ...over an hour wasted

Fr
Review โ„–3

Especially the white lady teller upstairs she will always point out specials to us which we didnt know of well done ma,am

Ur
Review โ„–4

Wide variety good service but website sucks. It wont open

Ja
Review โ„–5

Placed an order online. Called three days later to find out the status of the order and they couldnโ€™t even trace it. Was transferred to two different operators in their Dispatch Dept but they couldnโ€™t tell me the details immediately. Get a call back only to be told the product was no longer in stock (despite their online platform confirming availability) and they donโ€™t know why I wasnโ€™t informed. If I hadnโ€™t called to find out why delivery hadnโ€™t taken place yet, Iโ€™d still be sitting waiting for a delivery that would never arrive.

Li
Review โ„–6

Good customer service. Very helpfull

Le
Review โ„–7

Have to wait over an hour for 4 items on a doctors prescription... Employ more people if you cannot keep up with the demand!!!! Phone to complain and the answer is it normally takes about an hour this is not normal for any pharmacy. You just clearly cannot handle the demand!!! Disgusting

Be
Review โ„–8

You can find any meds you need and more.Springbok has been around for along time and can be trusted

Ku
Review โ„–9

HI Does Sprigbok pharmacy deliver medication to Elspark Germiston ?

Ka
Review โ„–10

I have been a customer of springbok pharmacy for years and I will honestly say that I have never been latedown whether I have been collecting or been delivered too.. always been a pleasure to go to that place. You can also talk to the owners of you are not satisfied...

Ze
Review โ„–11

Out standing services. Excellent service at the Clinic inside the shop

An
Review โ„–12

They let me in 3 minutes prior closing time on a Sunday. I was very surprised. Most companies wont allow that. I really needed 1 thing only. Thank you so much! Their prices on vitamins are really worth checking out

Sl
Review โ„–13

They stock such a big range of medicines and health products such that you will be accommodated somehow. Each category has a person stationed there to give advice and answer questions.

M.
Review โ„–14

I personally prefer to use online site. Never had any problems

pu
Review โ„–15

Love the cashiers here.. Always patient and kind

Nt
Review โ„–16

The waiting time in this place is absolutely ridiculous coupled with really rude staff. Today my husband waited here for almost 2 hours for his medication. He kept asking the lady whether the medication is out and she kept saying no. Only to find that his medication was bundled with that of someone else. By the time he left the pharmacy was even empty because it was late. The service here is truly appalling. Save your time and go to another pharmacy.

Ma
Review โ„–17

Please be wary of false promotions. Recently my wife purchased three units of a particular item on the understanding that there would be a free unit. However, the store allegedly was depleted of stock. Therefore, my wife was given a commitment that she would be contacted to collect her free unit as soon it was available.Alas, weeks have passed, no phonecall. On telephonic enquiry, one is confronted with dismissiveness and condescension. The people who answer the calls are arrogant and are devoid of any people - skills.Just another predatory outlet that is out there to fleece you. Very sad.

mo
Review โ„–18

More helpful and easy to understand and get youre medication

Li
Review โ„–19

Long serving and still growing even stronger and setting a benchmark in pharmaceutical industry and going out of their way in assisting its clientele.

Ga
Review โ„–20

Do NOT go there with a prescription, waited 1H30 min for 2 tablets..... very bad service, was there years ago now I remembered why ????

Ti
Review โ„–21

Pharmacists assistants have a bad attitude. Didnโ€™t dispense all the medication as. Per script, dispensed under the wrong the Dr. Came back the following day to get the medication the pharmacist assistant who assisted said she doesnโ€™t know why they didnโ€™t dispense yet she the one who assisted me. Requested the script so we can use a different pharmacy next time. Was told to come back again the following day, when I go there was told it has been filed already shouldโ€™ve came sooner. Had to make noise to get it. Train your staff to do better

Fr
Review โ„–22

Good service, friendly staff. Well stocked

Ze
Review โ„–23

Iโ€™m impressed with the customer service from their staff and the fact that almost all the medication I went to buy I could find there. Even the traditional ones for babies are easy to get there.Iโ€™d rather go there to avoid from going from store to store for medication. Itโ€™s a really reliable pharmacy, I donโ€™t know about their clinic though as I havenโ€™t been to it.

RY
Review โ„–24

Great pharmacy, friendly staff. Unfortunately they seem to be running out of the Springbok brand stock. E.g eczema cream, lip ice. Also such a pity that some of their vitamins are now in capsule form, not tablet form. As a vegetarian I have to change brands.

Lu
Review โ„–25

Since Dischem has taken over Springbok pharmacy, the service and the product lines dropped into a careless over monopolized hyper store. I cant buy my needles there anymore. Well done Springbok, you gave in to Dischems carte blanche.

Jo
Review โ„–26

Very well priced and had excellent service

Wa
Review โ„–27

One of my top places for medication, i specially buy bulk when they drop prices & so grateful for delivery, my only issue is the drivers that when they deliver look like they not happy or like your delivery is not important.

Na
Review โ„–28

Excellent customer service from Audrey, she was professional and friendly, it was my first time using Springbok and I was very impressed, I lived in Springs and received delivery with 24 hours with no charge,, PRICES ARE SO REASONABLY AFFORDABLE. HIGHLY RECOMMEND THEM, SO ORGANIZED AND PUNCTUAL.

Mu
Review โ„–29

Johannesburgs most efficient wholesale & retail pharmacy. Wide selection, consistent service, speedy deliveries & expert advise.

Na
Review โ„–30

Very helpful and friendly staff at Springbok pharmacy. I will most definitely support them.

Te
Review โ„–31

The forever waiting time is so frustrating. Dont know quality of their products. Have not been able to order. No answer.

Li
Review โ„–32

One stop pharmacy for all your health care needs

vi
Review โ„–33

Ordered on Saturday. Website really not user friendly. No pictures or product details. According to their website delivery is every day. Got a call early in the week to say they really busy but it would be Thursday. Spoke to someone on Thursday and she was busy but emailed me back to say it is out for delivery. It didnt arrive. Emailed again and no response. It is now friday 9.35am .Wont be using them again. Eventually it arrived but is moisng stuff. Wow this place is pathetic!!!!

Tr
Review โ„–34

Good

Ma
Review โ„–35

Great specials, and free deliveries. A+++++

Le
Review โ„–36

Meds are always out of stock

Tr
Review โ„–37

Cashier lady was abrupt, rude and obnoxious. The staff in the rest of the store were fantastic.

Ka
Review โ„–38

Fast and reliable service

He
Review โ„–39

Busy, but queues move fast. I order chronic ahead of time.

An
Review โ„–40

Very disappointed in Springbok Pharmacy. To buy anywhere else on lineis usually very simple however not with them. The order was placed ,the money was already in their account but they still wanted a copy of the ID and credit card before delivery. This makes no sense , the goods are already paid for and then this crazy procedure . Why I ask ? My husband was a regular customer when he worked for Afrox , but now they wont accept and deliver. I wont just give personal details.Getting my money back is probably going to be a problem. They definitely are losing a on line customer.

la
Review โ„–41

Pharmacy and staff are wonderful, the clinic, however, utterly disgusting. The nurses are rude and very unhelpful. They ignore you completely. Told to sit and wait for administration of injection from dispensary. After some time nothing happens and when you ask they look at you like youre an alien. Not sure why these people chose this as a profession as their people skills are non-existent. Shameful to say the least.

Mo
Review โ„–42

I always wait for month end specials, discounts are amazing up to 50%off, and if you are into supplements then this is where you need to go.

Jo
Review โ„–43

Best retail pharmacy in South Africa. Largest selection of products including supplements, sport supplements and so.It is difficult to get them to add products to their ordering list.

Gr
Review โ„–44

Best pharmacy with variety and prices, even prescription meds

Ni
Review โ„–45

Brilliant knowledgeable service. They interest in giving you help not just emptying your wallet. And thier prices cant be beaten

Ri
Review โ„–46

Great variety of products from natural products gym nutrition, down to cosmetics and medical equipment and medicine. Two levels and plenty OTC help. PoS lines move quick. Just parking to the hosting mall is an irritant.

Pa
Review โ„–47

Jip, this is a worthwhile alternative to the other 2 pharmacies. Price competitive.

Sa
Review โ„–48

Good prices excellent service, there should be more branches. Excellent value

da
Review โ„–49

Best prices.... Awesome service always... And they stock everything

Fa
Review โ„–50

Ive received nothing but the best service from this company. When they say they will. Deliver my meds, they do exactly that..on time all the to.

An
Review โ„–51

I would give this business less than 1 star. The coordination between orders, finance and dispatch is disgusting.

Mi
Review โ„–52

Place is no more the same as it used to be some products they dont stock anymore and the staff is not very friendly or helpful at all

Me
Review โ„–53

Dont bother answering their phone, cannot place orders via email as they do not bother responding. Waiting for 2 weeks for a response now. Very disappointing

Ve
Review โ„–54

What a lovely pharmacy for your one stop shopping. The pharmacists are very efficiant and friendly. They are very well organised and you dont have to wait longer than usual for you script to be prepared. All round good service and very helpful staff. This is a enormous huge pharmacy with a clinic and other sections as health products and much more. What a great shopping experiance and visit. A pharmacy that must be visited. Enjoy

Ri
Review โ„–55

Enormous pharmacy, perfumery and allied products. Pleasant and helpful staff. Quick service. In shopping centre

Sa
Review โ„–56

Safety Covid rules not followed

Or
Review โ„–57

Best prices, best range and LOVE their house brand!

Dw
Review โ„–58

Better than Clicks and Dischem by a country mile, larger selection of goods at unbelievable prices. Treat yourself, visit this place.

An
Review โ„–59

Alway have what I need at the best price

Na
Review โ„–60

Really good service. They went the extra mile to assist us. Thank you!

Ma
Review โ„–61

Utterly disappointed with the pathetic service I received (Oh yeah,I didnt receive any) when placing an online order from overseas. No communication unless you phone them and they dont reply to emails either. After a month I still dont even know if my parcel was posted as the lady was yesterday checking up on the driver. Yeah, hes gonna drive all the way from Alberton to Sydney. Rather play the lotto - you have a better chance of getting something in return for the money paid.

Ge
Review โ„–62

The best in the East Rand Very good prices and the Springbok brand much cheaper than well known names

Iz
Review โ„–63

Excellent pharmacy with lots of products at very affordable prices. Personnel very friendly and willing to assist.

El
Review โ„–64

The website has a delivery schedule, but they dont use it. Called in to ask some questions and the goods I was about to pay for dont even exist according to the person on the line. Called back and spoke to a manager/owner who was so difficult we did not even get to my medication request (but they do, in fact, have the goods I was trying to buy online). What a bunch of clowns.

Ja
Review โ„–65

Best Pharmacy clean with very friendly & helpfull staff... you can get anything medical at this place & just there specials๐Ÿ‘Œ๐Ÿ‘Œ๐Ÿ‘

ga
Review โ„–66

The Staff members are so friendly and understandingly helpful,compassionate about their work.........

Nh
Review โ„–67

Its got all you need under one roof and at a good price too๐Ÿ˜Š

M.
Review โ„–68

Theyโ€™ve got the best prices and very helpful staff .

Re
Review โ„–69

All your heath beauty and fitness products sold here, awesome staff but extreamly busy

Fr
Review โ„–70

Good price. Sometimes a bit too much waiting in queues.

Ja
Review โ„–71

One and only pharmacy around East Rand reasonably affordable prices what would i do without it done with bloody public health services at local clinics sucks severely

Za
Review โ„–72

Everything l want l get it so life iz simply with m but they should change 1thing being racecist they should not separate whites an black people

Na
Review โ„–73

They have great specials its very big and has a lot of products

Da
Review โ„–74

The best pharmaceutical company with good staff full of love......

YO
Review โ„–75

The products are much cheaper than any other pharmacy but they are extrely slow when you need to hand in a script which can take up to 50minutes to receive medication.

Se
Review โ„–76

Good prices....customer service top of the notch

Ja
Review โ„–77

The variety of inventory available here is impressive. Spanning two floors of a large retail property, this is by far the largest medical supplies establishment I have ever come across.

Co
Review โ„–78

Could not return or swap perfume in a seal package bought as a birthday gift. Take not before you buy. Go Clicks or Dischem instead. Very disappointing.

Dm
Review โ„–79

Always like them. Very helpful staff behind counter.

Mr
Review โ„–80

Used to be opened 24 hours, I am certain if they still do..They stock and keep all kinds of meds, including homeopathic health care. The biggest pharmacy with the best service this side of town.

Si
Review โ„–81

All your medical supply needs will be fulfilled. Pharmaceutical Giant

Pe
Review โ„–82

I have never been in a Pharmacy that big and helpful before.

Ja
Review โ„–83

Fantastic range of products at super prices and helpful staff

Tr
Review โ„–84

A beautifully kept store... Only problem would be for people in wheelchairs getting up and down levels

Mu
Review โ„–85

All under one roof. Good prices and service

Ir
Review โ„–86

Althoug its busy, the stagf are all nice and extremely patient in answering all questions

Ba
Review โ„–87

Website hopeless. Spent more than an hour trying to get information for a folding commode and nothing comes up because the website is so badly designed.

th
Review โ„–88

I get the best products at the most cheapest prices

Ti
Review โ„–89

I find everything I need from a pharmacy here. The staff is friendly and extremely helpful.

Li
Review โ„–90

Very large pharmacy. Often difficult to find someone to assist you.

St
Review โ„–91

At springbok, specialized professional are available to help you.

Sa
Review โ„–92

Everything you need under one roof and affordable

Le
Review โ„–93

Whatever I need they have and they have friendly staff. Great delivery service too.

Da
Review โ„–94

Good day .I been to clinic on Monday the 29th April 2019. I am very disappointed with the service. Waiting for b12 injection over hour and half still waiting. Already 6.45pm

Ca
Review โ„–95

Brilliant service and very well priced.

Gw
Review โ„–96

Awesome pharmacy for all your needs! Friendly staff!

Ch
Review โ„–97

Very poor delivery service very rude when you asked them about it. Wont order by them again. Nobody answering the calls

Gi
Review โ„–98

Tells you something when the owner ignores all the negative comments & only replies to the positive ones.....

My
Review โ„–99

Well priced and well supplied

Wi
Review โ„–100

Great variรซty at reasonable prices.

Information
12 Photos
100 Comments
3.7 Rating
  • Address:Shop U1-U5, Alberton Mall, Voortrekker Rd, New Redruth, Alberton, 1449, South Africa
  • Site:http://www.springbokpharmacy.co.za/
  • Phone:+27 11 861 6600
Categories
  • Pharmacy
Working hours
  • Monday:8AMโ€“6PM
  • Tuesday:8AMโ€“6PM
  • Wednesday:8AMโ€“6PM
  • Thursday:8AMโ€“6PM
  • Friday:8AMโ€“5PM
  • Saturday:9AMโ€“3PM
  • Sunday:8AMโ€“6PM
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
Similar organizations